How To: Return an Online Store Add-on at Check-In

Learn how to return or remove an Online Store Add-on from a reservation.

Summary:

Learn how to handle returns for Online Store Add-ons when a guest decides against an item or if the item is unused. This guide provides an overview of the return process while addressing that return policies may vary depending on your park’s unique guidelines.

Returning an Online Store Add-on

Online Store Add-ons are items pre-purchased by guests during the reservation process. Occasionally, guests may decide to "return" an item before or after arrival. Whether a return is allowed depends on your park’s return policies.

If your park supports returns, follow these steps to process a return:

Steps to Return an Online Store Add-on

1. Open the Reservation Summary: Access the guest’s reservation in the Admin Site.
2. Select the Item: Locate the Online Store Add-on within the Reservation Items.
3. Click the Return Button: Initiate the return process by selecting the item.
4. Select the Reason for Return: Choose an appropriate reason from the provided options.
5. Confirm the Return: Click Confirm Return to complete the process.

Once the return is confirmed, the item will be updated in the system, and any associated adjustments (e.g., inventory, reporting, or refunds) will be reflected based on your park's setup. The item will remain in the Reservation Items list with a status updated to "Returned."

Pro Tip: Clearly communicate your park’s return policy to guests during the booking or check-in process to set expectations and ensure smooth operations.