How To: Fulfill Online Store Add-on Orders at Check-In

Learn how to fulfill Online Store Add-on orders during the Check-In process.

Summary:

Learn how to fulfill Online Store Add-on orders during the Check-In process. This quick guide explains how to ensure guests receive their pre-purchased items promptly and efficiently.

Understanding Online Store Add-ons and Fulfillment

Online Store Add-ons are retail items, such as firewood, ice, or refreshments, pre-purchased by guests during the reservation process (these are not the same as Daily Add-ons). These items enhance the guest experience and support proactive inventory management for your park.

At Check-In, these items must be fulfilled, which involves confirming that they’ve been provided to the guest. Until marked as completed, Online Store Add-ons will appear as Unfulfilled on the Reservation Items Grid. This status indicates the item has been purchased but not yet "delivered."

Fulfilling an Online Store Add-on Order

Follow these steps to ensure a smooth fulfillment process during Check-In:

1. Locate the Reservation: Access the Reservation Summary in the Admin Site.
2. Review Add-ons: Confirm the Online Store Add-on(s) displayed in the Reservation Items Grid.
3. Select Items: Check the box next to each Online Store Add-on to mark them for fulfillment.
4. Complete the Check-In: Click the Check-In button to update the reservation and trigger the fulfillment process.
5. Once complete, the "Status" of the item(s) will now be updated to Fulfilled. 

Pro Tip:

Double-check the quantities and specific items before clicking Check-In to ensure accuracy and avoid guest dissatisfaction.