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Online Store Add-ons FAQ

Find questions to Campspot's revenue generating feature: Online Store Add-ons.

Summary:

Explore the simplicity of our Online Store Add-ons feature, empowering campgrounds to effortlessly manage inventory items, boost reservations, and enhance the guest experience. Discover answers to common queries, ensuring a smooth journey to utilizing this powerful tool.

Online Store Add-ons

  • Online Store Add-ons Feature:

    • Seamlessly configure new or existing inventory items for camper purchases during reservations.

    • Accessible on your park's consumer booking site and the Marketplace site.

    • Simplifies management for all new Campspot reservations.

  • Effortless Management:

    • Edit and manage inventory with ease.

    • Handle tasks like canceling, refunding, or reverting reservation Online Store Add-ons.

  • Insightful Reporting:

    • Utilize out-of-the-box reports for a quick understanding of inventory demand, Add-ons volume, and fulfillment status.

Most Common FAQ:

For easy access to what's important to you, the FAQ is organized as follows:

Activation & Configuration

Q: How do I turn on the Online Store Add-ons feature?

No need to update permissions! The Online Store Add-ons feature is seamlessly integrated into Campspot.

Q: I've activated my inventory items for the Online Store Add-ons so why can't I see them as bookable on a new reservation?

The last step in making your selected inventory items bookable on new reservations is to set them as allowed Online Store Add-ons by Site Type. This is done through Campground Setup > Unit Setup.

This article provides a step-by-step walk-through of setting up your inventory items to be sold as Add-ons. 

Q: Why am I getting an 'Invalid Reservation Add-on provided' message in Campground Setup?

Ensure you've selected 10 or fewer items when setting up Online Store Add-ons Allowed in Campground Setup.

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Types of Items & Selling Recommendations

Q: What type of items are best to sell online through this feature?

The new Online Store Add-ons feature is a great way to sell items such as: 

  • Firewood 
  • Ice
  • Propane
  • Refreshments 
  • Firestarters
  • Extension cords, adapters etc. 

We recommend using the original Daily Add-ons feature to sell items such as: 

  • Linens
  • Golf carts 
  • Events 
  • Parking 

Adding Items to Reservations

Q: How are inventory items from my store added to a reservation?

Easily add Online Store Add-ons to new reservations during the booking process, either through the Admin Site or directly by your guests on your consumer booking site.

Q: Can guests add any item from my store to their reservation?

No, each Site Type can have up to 10 items as Online Store Add-ons. Check out this article for the steps to set it up.  

Editing & Cancellation

Q: How can my campground edit the quantity of the online store add-on on a specific reservation?

  • Editing the quantity of an online store add-on can only be done if the reservation is not checked in yet.
  • In order to edit, navigate to the Reservation Items section of the Reservation Summary.
  • Click the checkbox next to the add-on and then click the Quick Edit button.

Q: How does cancellation work with Online Store Add-ons?

When Online Store Add-ons are cancelled, the money for them is treated as refundable and is sent to the guest's User Credit.

  • If you do not wish to refund the money for the items to your guest, you can keep the money by paying it back onto the reservation from User Credit.
  • There is not a way to configure separate cancellation policies for Online Store Add-ons items. Any cancellation fees would need to be manually added to your guest's invoice via Miscellaneous Charge

Payment Policies & Reporting

Q: How do Online Store Add-ons items affect my payment policy?

Follows the same payment policy set for your Site Types. For example, if 50% payment is required upon booking, only 50% of the Add-on total is included.

Q: How will I know how much of a certain item I need to have on hand based on what has been booked by guests?

Run the Online Store Add-ons Pre-Sold report to prepare for peak times and ensure you have enough inventory.

Please note:

Online Store Add-ons do not display on the Add-ons grid - that grid only shows Daily Add-ons. 

Inventory Fulfillment & Purchase Orders

Q: When does my inventory reflect the items added to reservations?

Your inventory updates when items are fulfilled, typically at or just before check-in.

Q: What happens if I do not have enough inventory listed in Campspot at the time of fulfillment?

  • If you do not have enough inventory listed in Campspot, you will still be able to fulfill the item on the reservation.
  • You will not receive any notice within Campspot that you do not have enough inventory.
  • Your inventory number will decrease by the number that was sold and that will make your inventory balance a negative number. If this happens, the COGS is still calculated in the same way. 

Q: Do I have to run a separate Purchase Order for the new Online Store Add-ons location?

No need! Run your POs as usual, and use the Transfer Inventory button to move items into the Online Store Add-Ons location.