RemoteLock Access Control - Site Specific: Setup Guide

Learn more about Campspot's Integration with RemoteLock: a solution for access management for your park's site specific locks.

Overview

Campspot's integration with RemoteLock provides facility administrators with powerful tools to streamline visitor management, access control, and parking enforcement. This collaboration harnesses advanced features unique to RemoteLock, offering enhanced security and an improved guest experience. In this article, you will learn how to set up a RemoteLock integration to provide your guests with access smart locks that are site specific.

Uses

• Manage visitors access to site specific locks using RemoteLock approved Wi-Fi or Z-wave smart locks.

This guide walks you through the seamless process of integrating Campspot with RemoteLock, streamlining your operations for a more efficient and connected experience.

Integration Instructions:

Step 1: Set Up the Integration in RemoteLock

Work with a RemoteLock representative to complete the integration within RemoteLock. Refer to the support documentation here to assist you in completing the RemoteLock setup.

Step 2: Complete Campspot's Integration Form

• Fill out Campspot's RemoteLock Integration Sign-up form found here.
• Review and comply with legal terms and instructions provided in the form.

Step 3: Verify User Permission in your Campspot Admin Site

Before initiating the integration setup, ensure the user(s) completing setup in Campspot has the necessary permissions to view and edit integrations. Follow these steps in Campspot:

1. Navigate to User Management.
2. Click on Roles in the top right corner.
3. Find and click on the User Role assigned to the User requiring access to Integrations.
4. Click on Customize permissions under Campground Setup.
5. Verify the View and Edit Integrations permission is checked.
6. Click Save Changes if changes were made.

Step 4: Configure Check In / Out setting in your Admin Site

This setting is used to communicate with RemoteLock what times your guest will have access to their site lock.

1. Navigate to Campground Setup.
2. Select the Properties tab.
3. Click on the Check In / Out page.
4. Click the Edit button
   1. A pop-up will appear to inform you of how the changes will potentially impact other functionality within your system - specifically RemoteLock and Wild Energy.
5. Click Continue.
6. Update the settings by defining:
   1. Global (Park Level) or By Site Category: Decide if you would like your settings to be for all Site Types or if you would prefer to define by each Site Category (Lodging, RV, Tents, Other Type).
   2. Check In / Check Out: Define the time in standard format (HH:MM AM/PM)
   3. Early Check In / Late Check Out (optional): If applicable, define the time in standard format (HH:MM AM/PM).
      1. If you do not offer early check in or late check out, leave these fields blank or input the same information for Check In / Check Out. The RemoteLock integration does not utilize the Early Check In /Late Check Out times.
7. Click Save.

For more information on setting up Check In / Out times in your Admin Site, click here.

Step 5: Set Up the Integration in your Admin Site

Follow the steps below to adjust the necessary settings in your Admin Site:

1. Navigate to Campground Setup.
2. Click on the Integrations tab.
3. Locate the RemoteLock integration.
4. Click Configure.
   1. You will be automatically redirected to a RemoteLock authentication page. Here you will provide the credentials for your RemoteLock account.
5. Select Advanced Setup from the Type of Setup Options.

Step 6: Define instructions for using locks

Share instructions with your guests on how to use your smart locks. This touchpoint can reduce the number of questions guests may have and will be available for you to add to reservation Messaging as an Email Tag.

You have two options for instructing your guests:

6a. Shared Instructions for Specific Site Associations

Provide guests with instructions on how to access all the site-specific smart locks.

1. Click Edit under the Shared Instructions for Specific Site Associations section.
2. Toggle on "Allow shared instructions."
3. Input instructions a guest would need to know in order to use the smart lock.
4. Click Save.

6b. Provide Instructions by Site

Entering instructions at the site level will be covered in the next section.

Step 7: Map Locks for Specific Sites

Now you are ready to map each lock to each site. Your Admin Site uses smart mapping to suggest matches based on the locks set up in RemoteLock and your site names in your Admin Site.

1. Click Edit under the Specific Site Associations.
2. Review and update each Site and the RemoteLock Device / Door Group.
   1. Use the drop-down in the Sites column to change any site to align with the RemoteLock Device / Door Group.
3. If you have chosen to provide instructions for each lock at a site level, enter those in the Instructions column (referenced in Step 6b). If you have used the Shared Instructions for all Sites, you will see "Using Override Instructions configured above" (completed in Step 6a).
4. Click Save once all Sites have been reviewed and/or updated.

Step 8: Verify the Integration

Congratulations! Once the integration is successful, a RemoteLock code will be provided on all future reservations 3 days prior to the arrival date. Verify the integration by reviewing reservations 1 - 3 days prior to arrival.

---

Most Common Site Specific FAQ

Q: How can I change the access times a guest can use the site specific code provided by RemoteLock (Not applicable for Common Area Access)?

Access for sites starts at the configured Check In and Check Out times in Campground Setup. However if the you need to change access times, you can do so from the Reservation Summary in your Admin Site.

Have additional questions?

Click here to view the Most Common FAQ