RemoteLock Access Control: Integration Overview & FAQ

Find answers to some of the most common questions about Campspot's RemoteLock integration.

Overview

Campspot's integration with RemoteLock empowers park administrators with advanced tools to streamline visitor management and enhance security. This integration offers seamless access control for both common areas and site-specific locks, providing guests with a convenient and secure experience. With the upcoming update, park administrators will be able to manage access to cabins and vacation rentals in addition to park gate entries, pools, bathhouses, and main buildings.

Key Features of the RemoteLock Integration:

• Comprehensive Access Control: Manage access to both common areas and site-specific locations like cabins and vacation rentals, allowing for flexible access management tailored to your park's needs.

• Automated Communication: Guests receive automated communications with instructions on accessing their accommodations 3 days prior to arrival. This includes a unique PIN code generated specifically for the reservation.

• Flexible Access Times: Access times are automatically configured based on your park's Check-In and Check-Out times in Campground Setup, ensuring guests have the correct access throughout their stay.

• Seamless Updates: Any changes to reservations, such as extensions or additional sites, are automatically synced with RemoteLock, ensuring guests have uninterrupted access.

Uses of RemoteLock

The RemoteLock integration offers flexible access control solutions to suit different needs within your park. Below are the three main use cases, each designed to cater to specific access management requirements:

1. Common Area Access

   • Description: This use case focuses on managing access to shared facilities such as park gate entries, pools, bathhouses, and main buildings. It is ideal for parks that want to provide secure access to these areas without managing individual site locks.
   • RemoteLock Billing Plan Required: Enterprise Plan
   • Setup Guide: Learn how to set up Common Area Access

2. Site Specific Locks (COMING SOON!)

   • Description: This option allows park administrators to manage access to individual site-specific locations like cabins and vacation rentals. It is perfect for parks that offer private accommodations and want to provide guests with secure, personalized access.
   • RemoteLock Billing Plan Required: Premium Plan
   • Setup Guide: Learn how to set up Site Specific Locks

3. Combination of Site Specific Locks and Common Area Access (COMING SOON!)

   • Description: This comprehensive use case combines the features of both common area access and site-specific locks. It provides a complete access management solution, offering flexibility and security for both shared facilities and private accommodations.
   • RemoteLock Billing Plan Required: Enterprise Plan
   • Setup Guide: Learn how to set up the Combination of Both

---

Most Commonly FAQ

For your convenience, the questions are organized in the following categories:

• Costs & Fees
• Supported Devices & Equipment
• Setup & Activation
• Reservation & Access Code Management
• Integration Features & Limitations

Costs & Fees

Q: Are there any costs to use this integration?

Campspot fees:

Campspot charges a $10 per month per park fee to access select integrations. If you are already taking advantage of another integration for your park, there will be no added setup costs.

Remote Lock Fees:

Any fees associated to the cost of the integration are discussed with the partner directly.

---

Supported Devices & Equipment

Q: What devices or equipment does the RemoteLock integration support?

For details on supported devices, click here.

Q: What will this integration support in my park?

You have 3 options to select from based on your park's needs. Below is a simple chart highlighting 3 uses of this integration and the type of RemoteLock Billing Plan required of each:

 

---

Setup & Activation

Q: How can I setup this integration?

Click here to learn more about the integration including a comprehensive setup guide.

Q: Once activated, will this integration apply to all bookings?

Once the integration is active, Campspot and RemoteLock will apply access codes to all new bookings. For existing bookings, a code will be applied 3 days prior to the arrival date.

Q: I do not see Integrations on the Campground Setup page in my Admin Site, why?

Viewing and editing Integrations is a User Permission based feature in Campspot's setup. Ensure the user has access to this feature found in User Management under their defined Role. (refer to Step 1 for more details)

---

Reservation & Access Code Management

Q: How does RemoteLock work with same day reservations?

Reservations made same day will include a code.

Q: What times will my guests have accessibility via their generated codes?

Access times are set by the Check In and Check Out time found in your Campground Setup: Check In/Out tab.

Q: How will the code access work if a guest extends their booking?

Campspot will share the reservation with RemoteLock automatically when the reservation is updated ensuring your guests continue to have seamless access to their unique code.

Q: If a guest adds an additional site to their reservation, will RemoteLock be updated as well?

Yes, an Access Code email will be sent to your guest when a new site is added to an existing reservation as long as the arrival date is outside 3 days of arrival. Any site that is added 0 - 3 days prior to arrival will need to have a code manually added. You can do this by using the "Get Code" button found at the bottom of the Reservation Summary.

Q: What happens when a reservation is transferred to another guest?

The previous guest's assigned code will no longer be valid and a new code will be generated, then sent to the new guest as long as the change is made more than 3 days of arrival. If a change is made within 0 - 3 days of arrival, a manual code will need to be requested by using the "Get Code" button found at the bottom of the Reservation Summary.

Q: When a reservation's site is moved within the 3 day period prior to arrival, what happens to the code?

When a site is moved or edited, the PIN code does not change.

Q: What happens to the assigned code if a reservation is cancelled?

If a reservation or site is canceled, then the code will be removed from the reservation and the guest’s access will be removed from the device.

Q: How can I change the access times a guest can use the site specific code provided by RemoteLock (Not applicable for Common Area Access)?

Access for sites starts at the configured Check In and Check Out times in Campground Setup. However if the you need to change access times, you can do so from the Reservation Summary in your Admin Site.

Q: Where can I view a code that was provided to a guest?

You can view the assigned code in Reservation History on a Reservation Summary up to 3 days prior to arrival.

---

Integration Features & Limitations

Q: Will RemoteLock be a solution to give my guests access to more than just an entrance gate?

As of its launch, the Campspot integration with RemoteLock will focus on offering a solution for gate access and common area remote locks.

COMING SOON: Integration will soon include site specific remote locks (i.e. Vacation rentals, cabins).

Q: My park uses Campspot's Site Optimization feature, how does this feature work with RemoteLock?

The access code provided by RemoteLock will be shared after the site optimization feature has completed the task of moving applicable sites to optimize your booking grid.