COMING SOON! RemoteLock Access Control - Site Specific & Common Area: Setup Guide

Learn more about Campspot's Integration with RemoteLock: a solution for access management for your park's site specific locks.

Overview

Campspot's integration with RemoteLock equips facility administrators with powerful tools to streamline visitor management, access control, and parking enforcement. This collaboration leverages RemoteLock's advanced features to enhance security and improve the guest experience. In this article, you will learn how to set up a RemoteLock integration to provide your guests with access to site-specific smart locks and common areas, including gate access.

Uses

• Manage visitors access to site specific locks using RemoteLock approved Wi-Fi or Z-wave smart locks.
• Manage visitors access through your parks entry gate
• Grant access to common area spaces utilizing a Wi-Fi or Z-wave smart lock (pool, bathhouses, main buildings, etc.)

This guide walks you through the seamless process of integrating Campspot with RemoteLock, streamlining your operations for a more efficient and connected experience.

Integration Instructions:

Step 1: Set Up the Integration in RemoteLock

Work with a RemoteLock representative to complete the integration within RemoteLock. Refer to the support documentation here to assist you in completing the RemoteLock setup.

Step 2: Complete Campspot's Integration Form

• Fill out Campspot's RemoteLock Integration Sign-up form found here.
• Review and comply with legal terms and instructions provided in the form.

Step 3: Verify User Permission in your Campspot Admin Site

Before initiating the integration setup, ensure the user(s) completing setup in Campspot has the necessary permissions to view and edit integrations. Follow these steps in Campspot:

1. Navigate to User Management.
2. Click on Roles in the top right corner.
3. Find and click on the User Role assigned to the User requiring access to Integrations.
4. Click on Customize permissions under Campground Setup.
5. Verify the View and Edit Integrations permission is checked.
6. Click Save Changes if changes were made.

Step 4: Configure Check In / Out setting in your Admin Site

This setting is used to communicate with RemoteLock what times your guest will have access to their site lock.

1. Navigate to Campground Setup.
2. Select the Properties tab.
3. Click on the Check In / Out page.
4. Click the Edit button
   1. A pop-up will appear to inform you of how the changes will potentially impact other functionality within your system - specifically RemoteLock and Wild Energy.
5. Click Continue.
6. Update the settings by defining:
   1. Global (Park Level) or By Site Category: Decide if you would like your settings to be for all Site Types or if you would prefer to define by each Site Category (Lodging, RV, Tents, Other Type).
   2. Check In / Check Out: Define the time in standard format (HH:MM AM/PM)
   3. Early Check In / Late Check Out (optional): If applicable, define the time in standard format (HH:MM AM/PM).
      1. If you do not offer early check in or late check out, leave these fields blank or input the same information for Check In / Check Out. The RemoteLock integration does not utilize the Early Check In /Late Check Out times.
7. Click Save.

For more information on setting up Check In / Out times in your Admin Site, click here.

Step 5: Set Up the Integration in your Admin Site

Follow the steps below to adjust the necessary settings in your Admin Site:

1. Navigate to Campground Setup.
2. Click on the Integrations tab.
3. Locate the RemoteLock integration.
4. Click Configure.
   1. You will be automatically redirected to a RemoteLock authentication page. Here you will provide the credentials for your RemoteLock account.
5. Select Advanced Setup from the Type of Setup Options.

Step 6: Define Unassociated Sites

An Unassociated Site in this integration setup would be your Common Area Locks. 

1. Select Door Group.
2. Provide Instructions to the guests for that specific lock or set of locks.

Step 7: Define instructions for using Site Specific Locks

Share instructions with your guests on how to use your Site Specific smart locks. This touchpoint can reduce the number of questions guests may have and automatically included in some of Campspot's automated messaging.

You have two options for instructing your guests:

7a. Shared Instructions for Specific Site Associations

Provide guests with instructions on how to access all the site-specific smart locks.

1. Click Edit under the Shared Instructions for Specific Site Associations section.
2. Toggle on "Allow shared instructions."
3. Input instructions a guest would need to know in order to use the smart lock.
4. Click Save.

7b. Provide Instructions by Site.

Entering instructions at the site level will be covered in the next section.

Step 8: Map Locks for Specific Sites

Now you are ready to map each lock to each site. Your Admin Site uses smart mapping to suggest matches based on the locks set up in RemoteLock and your site names in your Admin Site.

1. Click Edit under the Specific Site Associations.
2. Review and update each Site and the RemoteLock Device / Door Group.
   1. Use the drop-down in the Sites column to change any site to align with the RemoteLock Device / Door Group.
3. If you have chosen to provide instructions for each lock at a site level, enter those in the Instructions column (referenced in Step 6b). If you have used the Shared Instructions for all Sites, you will see "Using Override Instructions configured above" (completed in Step 6a).
4. Click Save once all Sites have been reviewed and/or updated.

Step 9: Define Common Door Function in RemoteLock

To give your guests access to both their Site Specific Lock and a Common Area with the same code, you will need to complete the Common Door Function setup in RemoteLock.

Click here to learn more about this process: Setting Up Common Door Function

Step 10: Verify the Integration

Congratulations! Once the integration is successful, a RemoteLock code will be provided on all future reservations 3 days prior to the arrival date. Verify the integration by reviewing reservations 1 - 3 days prior to arrival.

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Communicating Access Codes to Guests

Upon completion of a successful RemoteLock integration, you will want to educate your guests how they can go about accessing their assigned codes.

What is the best way to communicate the code to your guest?

Codes are assigned to bookings 0 - 3 days prior to arrival. Your system generated email messages will automatically include the lock instructions you define in setup as well as the assigned code. Below are the system generate messages the code will be made available given the message is sent 0-3 days prior to arrival:

• Confirmation Email
• Pre-Arrival Email
• Online Check In Email
• Online Check In Confirmation Email

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Have additional questions?

Click here to view the Most Common FAQ