How To: Set up Refundable Deposit with Reservation Surcharge (Automatic)

Learn how to use a Reservation Surcharge to automatically add a refundable deposit to a reservation.

Using Campspot's Reservation Surcharges to set up an additional deposit, enables you to further define other deposit requirements to be automatically applied to a booking. This deposit type is expected to either be applied to a final invoice balance or refundable.

For example, using this rule you can apply an automated utility deposit, damage deposit, cleaning fee, etc.

By setting up a deposit using Reservation Surcharge, the deposit is:

Reservation Surcharges

  • Automatically applied to reservations
  • Can be used for future reservations or paid towards balance
  • No alert/reminder to remove from invoice before check-out
  • Removed from reservation upon cancellation

Navigate to Pricing Rules

Using the primary navigation button, click on Rules

Click on the Pricing tab

Click on Reservation Surcharges

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How to add a New Variation

Click here for a Step by Step Guide on setting up a Reservation Surcharge. The remainder of this article focuses specifically on using the Reservation Surcharge as a deposit.


Reservation Surcharge Deposits

Deposit Setup

When creating a deposit with this method, you can decide which Site or Add-on types it should apply to, what stay length the reservation should be in order to trigger a deposit, applicable date ranges and more.

In the clip below, a Reservation Surcharge deposit is being created for cabin reservations that are greater than 2 nights. The Wide Range Date Group tells us that this new surcharge applies all the time.

Applying Reservation Surcharge Deposits

When a new reservation is created and it fits the criteria for a deposit, the Reservation Surcharge Deposit will automatically apply to the reservation. The image below shows a reservation with the cabin deposit automatically added. 

The three green dots next to the deposit price indicate that it can be manually edited directly from the invoice. This gives your park the ability to increase or decrease the cost of the surcharge on a case by case basis. 

Using or Refunding Reservation Surcharge Deposits

A deposit can be refunded to the guest at the end of their stay or it can be used towards their balance. In both cases, the deposit will need to be edited to $0 at the end of the stay.

Decreasing the deposit amount to $0 will create an overpayment on the invoice if the invoice is already paid in full, or it will pay towards the outstanding balance if it is not paid in full.

The clip below shows an example of the deposit being decreased to $0 and the $200 overpayment being refunded to the guest.