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Campspot now offers a free self-guided training program to help our users master the Campspot basics.
We know how much easier it is to use a system that you know well. It saves time on tasks that might otherwise be time consuming.
The free Campspot Certification program is meant to help you learn how to use Campspot, and all its time-saving, revenue-generating features with ease, no matter what you need to do. From logging in and resetting your password, to editing reservation details, invoice amounts, guest profiles, and more, this program covers all the things a Front Desk customer service representative would want to know!
Upon completion of the course, participants will receive a certificate, and a badge that can be added to a resume or uploaded to a LinkedIn profile.
How to Get Started
1) Sign up for the self-guided Campspot Certification course here: https://softwareuser-campspot.talentlms.com/index
Click SIGNUP in the upper right hand corner.
2) Complete the required information in the Sign up modal.
Note: After completing the required Sign up information, you can access your courses. You will not be given instant access to Demo. Please allow up to 72 hours to be added to our Demo environment.
3) Another email will be sent welcoming you to the courses. After receiving this email confirming you have access, you will be able to login via https://softwareuser-campspot.talentlms.com/index. If you have any issues receiving confirmation of access or logging in, please email software-certification@campspot.com.
4) Within the 2-3 business days after your registration, you will also receive access to https://demo.campspot.com/admin/login. This site is used to practice what you learn in the course. To login to the Demo site you will need to visit the link and click the green Forgot your password? button.
You will use the email address entered during the registration process to log in to Demo (using the one you registered with previously in #2). You will reset your own password to gain access. More instruction will be given during the How to Reset Your Password Course.
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5) Once you've logged in to both the Certification Program site (TalentLMS) you can access the Courses and begin. When you log in to Talent LMS, you will a list of courses you have been assigned. Click the "Welcome to Campspot Certification" to begin your journey!
All Courses in the Front Desk Fundamentals Certification will display in order and must be completed in order. You will not be able to move onto the second module without completing the first. Each module will take roughly one to five minutes to complete with the exception of a few modules with more involved subject matter that may take more time.
There are 22 courses in Level 1 and a final quiz. Most users will be able to complete these within a total of four to five hours.
As you work through each module, visit demo.campspot.com/admin/login to practice the concepts and workflows that you are learning. If you already have access to the Campspot admin site it is also recommended that you login to that live environment to view your park's set up and familiarize yourself with navigation in Campspot.
Frequently Asked Questions
Q: Some of the videos have no sound - why?
A: The courses are made up of Screen share gifs, screen recordings, recorded training videos, and clips from webinars. If you do not hear sound in some of the recordings, that particular video is just visually demonstrating the content discussed in that section. Use these to verify your understanding of the content.
Q: What is my login information?
A: When you receive the email informing you that you have access to the Certification Course you will be prompted to set your password. Your username is the same email address that you use to login to Campspot and you can create the password of your choosing.
Q: How long does this certification take to complete?
A: For most users completing the Level 1 certification will take approximately 4-5 hours.
Q: Does this need to be completed all at the same time or can I stop and come back to where I left off?
A: The course can be completed at the pace that you choose and your progress saves when you exit the course.
Q: Will I have access to the Certification program and material forever?
You do have to be actively working on courses over a 30 day period to remain active in the system. Starting on day 31 of not working in the system, you will be marked as Inactive. If this happens, and you would like to continue the program, shoot us an email here to be activated again. Please do not register a second time.
Q: What score is needed to pass the final quiz?
A: A score of at least 85% is needed to pass the final quiz.
Q: How many different levels are included in the certification?
A: As of February 2023 there is one level of certification available and additional levels are planned for the future.
Q: What customer information should be used in the demo site?
A: When using the demo training environment, users should never enter any personal or protected information into the system for test reservations. This includes any personally identifiable, protected, or sensitive information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership).
Suitable replacement data for customer/guest information may include generic names like John or Jane Doe, addresses like 100 First Street, Zip Code 12345, Phone Number 555-555-5555, email address nobody@example.com, etc.
Q: I get emails from noreply@talentlms.com reminding me to log in. How can I opt out of these?
The system generated messaging coming from Campspot via TalentLMS are specific to your usage and are not considered commercial communication. We will send reminders to let you know you have not been active in the system after a period of time. If you completed the program, you can disregard these reminders.
If you would prefer not to receive these activity based communications or updates on the Certification program, you can update your profile by going to My Info within TalentLMS and selecting "Exclude from emails".
Please keep in mind if you are not active in the learning system for a period of 30 days, your account will become inactive. These emails serve as friendly reminders before that time passes.
Q: If I have questions or issues with logging in etc. who can I contact?
A: For any issues with logging in or other questions, please email software-certification@campspot.com