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How to Contact Campspot Support
We're here to help! Whether you have a quick question or need in-depth support, our team is available to assist you through chat, phone, or email. Here's how to reach us:
Guests or Campers (Reservation Help):
For quick answers, check out our FAQ page—it covers many of the most common questions. If you are a Camper in need of help with anything related to your reservation (like cancellations, changes, or payments), please reach out to the park directly. You can also contact our guest support team through the following channels:
Email: help@campspot.com
Phone: Call us at (616) 226-5500 Ext. 1 or toll-free at (800) 724-8620 Ext. 1
Please Note: Campspot does not handle reservation changes, refunds, or other operational requests on behalf of guests. The management and operation of each campground is handled directly by the campground itself. For any questions or requests related to reservations or campground operations, please contact the campground directly.
Campground Owners, Operators, or Campspot Partners (Software Support):
If you are a campground owner, operator, or Campspot partner in need of assistance with operations, reporting, campground setup, or anything else, our support team is here to help—connect with our Support Team using the options below:
Chat: Visit support.campspot.com to start a live chat when an agent is available. Look for the chat icon on the page
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Phone: Call us at (616) 226-5500 Ext. 2 or toll-free at (800) 724-8620 Ext. 2
Customer Portal: Use your Campspot credentials to login and submit a ticket directly through our Customer Portal.
Support Hours
Phone Support:
Monday - Friday: 9 am - 8 pm EST
Saturday - Sunday: 9 am - 6 pm EST
Electronic Support:
Our team is available 24/7 when using our Support Ticket Requests, Email, or Chat.
Once we receive your support request, we will contact you as soon as possible with next steps or any additional information we may need to resolve your issue.
2026 Holidays
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New Year's Day, January 01: Closed*
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Martin Luther King, Jr. Day, January 19: Reduced Staff
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Memorial Day, May 25: Reduced Staff
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Independence Day, July 03: Reduced Staff
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Labor Day, September 07: Reduced Staff
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Thanksgiving Day, November 26: Chat and Email Only
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Day After Thanksgiving, November 27: Reduced Staff
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Christmas Eve, December 24: Chat and Email Only
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Christmas Day, December 25: Closed*
Holiday Hours Definitions:
Reduced Staff
Call center open 9a - 6p EST, though with reduced staffing. Wait times may be longer than usual.
Chat and Email Only
Call center closed, support is available through chat and email only.
Closed*
Fully closed.
Our Performance at a Glance