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      RemoteLock Access Control - Common Areas: Setup Guide

      Learn more about Campspot's Integration with RemoteLock: a solution for access management for your park's common areas including gate access.

      Overview

      Campspot's integration with RemoteLock provides facility administrators with powerful tools to streamline visitor management, access control, and parking enforcement. This collaboration harnesses advanced features unique to RemoteLock, offering enhanced security and an improved guest experience. In this article, you will learn how to set up a RemoteLock integration to provide your guests with access to common areas, including gate access.

      RemoteLock

      Uses

      • Manage visitors access through your parks entry gate
      • Grant access to common area spaces utilizing a Wi-Fi or Z-wave smart lock (pool, bathhouses, main buildings, etc.)

      This guide walks you through the seamless process of integrating Campspot with RemoteLock, streamlining your operations for a more efficient and connected experience.

      Get Started Today!

      To get started, please fill out the RemoteLock Contact Form. Make sure to complete all required fields.

      Once you’ve submitted the form, you can proceed with Step 1 below.

      Integration Instructions:

      Step 1: Set Up the Integration in RemoteLock

      Work with a RemoteLock representative to complete the integration within RemoteLock. Refer to the support documentation here to assist you in completing the RemoteLock setup.

      Please Note: As you proceed, you'll be asked to create Door Groups, enabling you to assign a group of locks accessible to guests once they're provided with a code. Door Groups play a pivotal role in subsequent setup steps within your Admin Site. Click here for more details on Door Groups creation and management.

      🚧🚨Billing Plan Requirement🚨🚧

      To use this integration, RemoteLock's Enterprise billing plan is required, and you must confirm your plan with RemoteLock before proceeding to the next step. For more information, visit Billing Details.

      Step 2: Complete Campspot's Integration Form

      Step 3: Verify User Permission in your Campspot Admin Site

      Before initiating the integration setup, ensure the user(s) completing setup in Campspot has the necessary permissions to view and edit integrations. Follow these steps in Campspot:

      1. Navigate to User Management.
      2. Click on Roles in the top right corner.
      3. Find and click on the User Role assigned to the User requiring access to Integrations.
      4. Click on Customize permissions under Campground Setup.
      5. Verify the View and Edit Integrations permission is checked.
      6. Click Save Changes if changes were made.

      Step 4: Set Up the Integration in your Admin Site

      Follow the steps below to adjust the necessary settings in your Admin Site:

      1. Navigate to Campground Setup.
      2. Click on the Integrations tab.
      3. Locate the RemoteLock integration.
      4. Click Configure.
      5. Select Quick Setup from the Type of Setup Options.
      6. Click Edit.
      7. Select Door Group.
      8. Include any Instructions for Guest, if applicable.
      9. Click Save.
      View the screen recording below showing the steps above. (No audio)

      Common Doors_Admin Site Setup

      Step 5: Verify the Integration

      Congratulations! Once the integration is successful, a RemoteLock code will be provided on all future reservations. This can be verified by viewing the reservation.

      Communicating Access Codes to Guests

      Upon completion of a successful RemoteLock integration, you will want to educate your guests how they can go about accessing their assigned codes.

      What is the best way to communicate the code to your guest?

      Codes are assigned to bookings 7 days prior to arrival. Provide the predefined access code instructions as an Email tag on your communications to your guests.

      Best Practice: Enhance guest understanding by including a clear note in your park's messaging email below using an Email tag. Optimal touch points for this note:

      1. Confirmation Email
      2. Pre-Arrival Email
      3. Online Check In Email
      4. Online Check In Confirmation Email

      Learn more about Messaging setup here.

      Have additional questions?

      Click here to view the Most Common FAQ

       

      Additional Support

      If you have questions about this integration: