Facility Management

RemoteLock Access Control: Setup Guide

Learn more about Campspot's Integration with RemoteLock: a solution for access management.

Overview

Campspot's integration with RemoteLock provides facility administrators with powerful tools to streamline visitor management, access control, and parking enforcement. This collaboration harnesses advanced features unique to RemoteLock, offering enhanced security and an improved guest experience.

RemoteLock

Uses

  • Manage visitors access through your parks entry gate
  • Grant access to common area spaces utilizing a Wi-Fi or Z-wave smart lock (pool, bathhouses, main buildings, etc.)

This guide walks you through the seamless process of integrating Campspot with RemoteLock, streamlining your operations for a more efficient and connected experience.

Get Started Today!

Click here to contact RemoteLock to request a demo, learn more about the integration, and to setup your account.

Upon completion, continue with Step 1 below.

Integration Instructions:

Step 1: Set Up the Integration in RemoteLock

Work with a RemoteLock representative to complete the integration within RemoteLock. Refer to the support documentation here to assist you in completing the RemoteLock setup.

Please Note: As you proceed, you'll be asked to create Door Groups, enabling you to assign a group of locks accessible to guests once they're provided with a code. Door Groups play a pivotal role in subsequent setup steps within your Admin Site. Click here for more details on Door Groups creation and management.

Billing Plan Requirement

RemoteLock's Enterprise billing plan is required for this integration. Find more details here about Billing.

Step 2: Complete Campspot's Integration Form

Step 3: Verify User Permission in your Campspot Admin Site

Before initiating the integration setup, ensure the user(s) completing setup in Campspot has the necessary permissions to view and edit integrations. Follow these steps in Campspot:

  1. Navigate to User Management.
  2. Click on Roles in the top right corner.
  3. Find and click on the User Role assigned to the User requiring access to Integrations.
  4. Click on Customize permissions under Campground Setup.
  5. Verify the View and Edit Integrations permission is checked.
  6. Click Save Changes if changes were made.

Step 4: Set Up the Integration in your Admin Site

Follow the steps below to adjust the necessary settings in your Admin Site:

  1. Navigate to Campground Setup.
  2. Click on the Integrations tab.
  3. Locate the RemoteLock integration.
  4. Select Door Group.
  5. Include any Instructions for Guest, if applicable.
    1. The instructions for the Guest will be visible on the Order Details page (see example below). RemoteLock Order Details
  6. Click Confirm.
View the screen recording below showing the steps above. (No audio)

RemoteLock

Step 5: Verify the Integration

Congratulations! Once the integration is successful, a RemoteLock code will be provided on all future reservations. This can be verified by viewing the reservation.


Communicating Access Codes to Guests

Upon completion of a successful RemoteLock integration, you will want to educate your guests how they can go about accessing their assigned codes.

What is the best way to communicate the code to your guest?

Codes are assigned to bookings 7 days prior to arrival. Guests can locate their assigned code on the Reservation Order Details page, accessible through a link provided in the Confirmation Email, Pre-Arrival Email, or the Campspot Mobile App.

Best Practice: Enhance guest understanding by including a clear note in your park's messaging email below the link for Order Details. Optimal touch points for this note:

  1. Confirmation Email
  2. Pre-Arrival Email

Learn more about Messaging setup here.


Have additional questions?

Click here to view the Most Common FAQ

 

Additional Support

If you have questions about this integration: