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Campspot Certification: Troubleshooting

Find solutions to the most common questions about the Campspot Certification Program.

 

📣 Campspot Certification Returns Monday, January 12, 2026 📣

Campspot Certification courses will be available again starting Monday, January 12!

Throughout December, we refreshed certification content to reflect recent product updates and introduced a more interactive, user-friendly learning experience. The updated courses feature improved structure, clearer guidance, and a refreshed look and feel designed to make learning easier and more engaging.

📌 Important note: The Front Desk Fundamentals and Accounting certifications have been rebuilt as part of this update. Progress from courses started before December 1, 2025 will not carry over to the updated versions. If you did not complete a course prior to December 1, you’ll be able to start fresh with the new content on January 12.

If you have questions, please contact us at software-certification@campspot.com

Overview

Get ready to troubleshoot common issues in our Certification Program with this comprehensive guide. Whether it's accessing TalentLMS or the Demo environment, find solutions to ensure a seamless learning experience.

What sites are used for the Certification Program?

We utilize two websites for the Certification Program:

  1. TalentLMS: Access certification courses instantly after self-registration.. 
  2. Campspot Demo:  Practice in an environment akin to your park's Admin Site, ideal for Front Desk Fundamentals Certification.

When I try to log in to TalentLMS, my profile is inactive?

Campspot requires active engagement within 30 days for an optimal user experience. Receive email reminders to log in; after 30 days of inactivity, your profile becomes inactive. Reactivate by sending a request to this email, processed within 72 hours.

Why am I unable to access Demo?

After completing the self-registration process for the program, you will gain instant access to the course content. Go ahead and start learning!

You will be granted access to Demo up to 72 hours after your registration is completed. At that time, you will be given directions within the course on how to access Demo.

For more information, check out this article!

Help! I am stuck on a course - How to Proceed?

To complete a course, follow these instructions:

  1. Select a course from the course list.
  2. Each course will have a summary, list of content, and potentially files or videos to compliment your learning. 
  3. Click "Start course"
  4. Review the course content
  5. Once complete, Click "Complete and Continue" to proceed to the next page.
  6. Once all content has been reviewed for a section, you will complete a small section Quiz and then at the end of the courses, a final test to gain the Certification.

If unable to progress, make sure you are using a Google Chrome browser, and refresh the browser. 

Can I track the completion of learners?

Upon completing the certification, learners receive an email with their Certificate attached. They can forward this email as proof of completion. Presently, there is no option to track the overall completion levels of your employees.

How can I add additional courses to my learning path?

Click here to learn how to add additional courses to your learning journey in Talent LMS. This is process will provide you the required steps to self-assign these courses.