How To: Set Up Rules to Manage No Shows

Learn which rules you can leverage to define and automate No Show reservations.

In this guide, we'll walk you through the essential process of handling No Show reservations. Ensure your park's policies and practices are aligned to create a seamless reservation management system for both your team and your guests.

Payment Policy Rule

Your Payment Policy Rule is a pivotal element of your reservation process. It defines the required payment structure for booking reservations and can be tailored based on:

  • Active Date ranges via Date Groups
  • Site Types / Add On Types
  • Arrival Period
  • Length of Stay

Learn more about setting up this policy here.

Cancellation Policy Rule

While your park should have at least one standard Cancellation Policy, it's crucial to consider creating a separate policy designed exclusively for No Show reservations. This specialized policy allows you to handle No Shows differently from other cancellations.

Within the rule form, make use of a dedicated section that applies the policy to reservations that have already passed the first night of stay. This ensures that "non-refundable" funds do not automatically convert to Camp Credit.

Cancellation form for No Shows

No Show Fee

Should your financial reporting require separate tracking of No Show fees distinct from other Cancellation Fees, you have the option to create a Custom Financial Account for this purpose.

Learn more about this process here.

Communication and Campground Policies Update:

Streamline your No Show policy by updating key points of contact within Campground Setup's Properties tab. Ensure that your No Show policy is clearly communicated in the following areas:

  • Messaging: Confirmation Email 
  • Messaging: Pre-Arrival Email
  • Policies: Cancellation Policy
  • Policies: Refund Policy


By implementing these policies and practices, you can enhance your reservation management and create a seamless experience for both your park and your guests.