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The Messaging section contains text fields used to customize system emails.
Default Messages
If the Messaging text fields are left blank a default message is always included in the email so a guest cannot not receive a blank message.
Confirmation Email Message
When it sends: The Confirmation email is automatically sent after a reservation is confirmed via the consumer site. An admin can choose to send the confirmation email when confirming the reservation. The confirmation email can also be sent/ re-sent by clicking the Email button on the Reservation Summary.
Subject Line: Your Campspot Reservation Confirmation
Body:
| Hello <Guest First Name>, |
Thank you for choosing <Park Name> as your vacation destination. We look forward to your stay!
|
There are some important details we want you to know for your upcoming trip...
Please visit the following link for your personalized confirmation information: <order details link> If any part of your reservation is unpaid, you may also use the link above to pay towards your outstanding balance. Thanks again and we'll see you soon! |
Group Reservation Confirmation Email Message
When it sends: The Group Reservation Confirmation email is sent if an admin chooses to send the confirmation email when confirming the reservation. The confirmation email can also be sent/ re-sent by clicking the Email button on the Group Reservation Summary.
Subject Line: Your Campspot Reservation Confirmation
Body:
Cancellation Email Message
When it sends: The Cancellation email is sent if an admin chooses to send when cancelling a reservation. This email includes a link to the cancellation policy page on the consumer site.
Subject Line: Cancellation Notice
Body:
Pre-Arrival Email Message
When it sends: The Pre-Arrival email is optional. If opted in, the message will be sent a certain number of days before the guest arrives. The park designates this number when turning on the message
Subject Line: Your upcoming stay
Body: 
Post-Departure Email Message
When it sends: This message is optional. If opted in, the message will be sent a certain number of days after the guest checks out. The park designates this number when turning on the message.
Subject Line: Thank you for visiting!
Body:
Online Check-In
When it sends: This message is available if your park has the online check in enabled. The guest will automatically get this email 24 hours before arrival, prompting them to check in online.
Subject Line: Thank you for visiting!
Body:
Online Check-In Confirmation
When it sends: Once a guest has successfully checked in online, this message will be sent to them to confirm. This email is a good place to add additional notes you'd only want them to know after they've checked in, such as a gate code or other instructions.
Subject Line: Thank you for visiting!
Body:
Online Re-Check In
When it sends: This email will only be sent if the details of their stay have changed after they've checked in online. If something like their dates of stay or site type were edited, they'd need to check in again.
Subject Line: Thank you for visiting!
Body:
Terms and Conditions
When it sends: This email is optional and only becomes available if the park has the online signature feature turned on. This message sends guests a note reminding them to sign the T&Cs prior to arrival. Your park can designate how many days before arrival that this is emailed when turning the message on.
Subject Line: Thank you for visiting!
Body:
Re-accept Terms and Conditions
When it sends: Once the initial Terms & Conditions have been accepted, that acceptance is acknowledged on that single reservation regardless of changes made to a booking. If a change or edit is made, you have the ability to manually send this email from the Reservation Summary by clicking on the Email button located at the top of the Summary page.
Subject Line: Thank you for visiting!
Body:
Adding Custom Text
Formatting options are limited to bold, italics, strikethrough and numbered or bulleted lists. Hyperlinks to external webpages are also allowed in the body of all email