Messaging: What's on the page?

Learn how to streamline and personalize guest communications with default messages tailored to different reservation stages.

Summary

Explore the variety of default messages available for different stages of guest interaction, ensuring personalized and informative communication throughout their journey.

Customize your messaging formatting by using bold, italics, strikethrough and numbered or bulleted lists. Utilize hyperlinks to external webpages to further enhance the information you are conveying to your guests.

Uses

• Provide consistent and branded messaging.
• Automate essential guest communications to save time.
• Enhance the guest experience with tailored information at each stage.

Messaging Page

Located within the Properties tab of Campground Setup, the Messaging Page empowers you to personalize the automated communication sent by your Admin Site to guests throughout the reservation process including:

1. Confirmation Email
2. Group Confirmation Email
3. Cancellation Email
4. Pre-Arrival Email
5. Pre-Departure Email
6. Post-Departure Email
7. Online Check-In
8. Online Check-In Confirmation
9. Online Re-Check-In
10. Terms and Conditions
11. Re-accept Terms and Conditions

Default Messages

Some of Campspot's automated messages provide a default template that allows for a certain level of customization. If the messaging text fields are left blank, a default message is automatically included in the email to ensure guests do not receive a blank message.

Each message below will either provide an example of a default message or provide details on how customizable each message is to meet your park's needs.

Confirmation Email Message

This message ensures guests have all necessary reservation details and pertinent information for a smooth arrival.

When it sends: The Confirmation email is automatically sent after a reservation is confirmed via the consumer site. An admin can choose to send the confirmation email when confirming the reservation. The confirmation email can also be sent/ re-sent by clicking the Email button on the Reservation Summary.

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Group Reservation Confirmation Email Message

This message provides group reservation members with essential trip information and ensures group cohesion.

When it sends: The Group Reservation Confirmation email is sent if an admin chooses to send the confirmation email when confirming the reservation. The confirmation email can also be sent/ re-sent by clicking the Email button on the Group Reservation Summary.

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Cancellation Email Message

This message provides clarity on cancellation policies and procedures.

When it sends: The Cancellation email is sent if an admin chooses to send when cancelling a reservation. This email includes a link to the cancellation policy page on the consumer site.

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Pre-Arrival Email Message

This message helps guests prepare for their upcoming stay and enhances their experience.

When it sends: The Pre-Arrival email is optional. If opted in, the message will be sent a certain number of days before the guest arrives. The park designates this number when turning on the message

Customization

This email message is fully customizable to meet your park's specific needs. Campspot even features the use of email tags to automatically insert certain information into a message. Some tags to consider to personalize your message may include:

• Guest First Name in the greeting
• Reservation Details link
• Policy Links

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Pre-Departure Email Message

Share checkout instructions with your guests while also taking the opportunity to upsell things like an "extend your stay" offer, late checkout, or other upselling opportunities.

When it sends: This message is optional. If opted in, the message will be sent automatically one day prior to Check Out at approximately 11 AM local time.

Customization

This email message is fully customizable to meet your park's specific needs. Campspot even features the use of email tags to automatically insert certain information into a message. Some tags to consider to personalize your message may include:

• Guest First Name in the greeting
• Reservation Details link
• Policy Links

Below you will find the default message you can leverage to inspire your own messaging.

Subject Line: Your stay is almost over with us at (Campground Name)!

Body: Hello <Guest First Name>, Your stay is almost over with us, but it doesn't have to be! Extend Your Stay: We'd love to have you stay a little longer! Reply to this email or stop by the office to extend your stay and enjoy one or more additional nights. Plan Your Next Vacation: Want to get ahead on your planning for your next trip? Reply to this email or stop by the office and we'll help you get booked for later this season or the same time next year! Check out Instructions: Make sure to pack all your belongings and settle your outstanding balances before you check out. Reply to this email, stop by the office, or contact our front desk if you have any questions. Late Check out: Need a bit more time to relax? We offer late check out options to give you a few extra hours on vacation time. Reply to this email or visit the office to request a late check out. We hope you enjoy the rest of your stay and look forward to seeing you again soon!

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Post-Departure Email Message

This message shows appreciation for guests' visit and encourages future bookings.

When it sends: This message is optional. If opted in, the message will be sent a certain number of days after the guest checks out. The park designates this number when turning on the message.

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Online Check-In

This message streamlines the check-in process for guests and park staff.

When it sends: This message is available if your park has the online check in enabled. The guest will automatically get this email 24 hours before arrival, prompting them to check in online. 

Customization

This email message is fully customizable to meet your park's specific needs. Campspot even features the use of email tags to automatically insert certain information into a message. Some tags to consider to personalize your message may include:

• Guest First Name in the greeting
• Reservation Details link
• Policy Links

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Online Check-In Confirmation 

This message Confirms successful online check-in and provides any additional necessary information.

When it sends: Once a guest has successfully checked in online, this message will be sent to them to confirm. This email is a good place to add additional notes you'd only want them to know after they've checked in, such as a gate code or other instructions. 

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Online Re-Check-In

This message alerts guests of any changes to their reservation that require re-check-in.

When it sends: This email will only be sent if the details of their stay have changed after they've checked in online. If something like their dates of stay or site type were edited, they'd need to check in again.

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Terms and Conditions

This message ensures guests acknowledge and adhere to park policies.

When it sends: This email is optional and only becomes available if the park has the online signature feature turned on. This message sends guests a note reminding them to sign the T&Cs prior to arrival. Your park can designate how many days before arrival that this is emailed when turning the message on.

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Re-accept Terms and Conditions

This message Confirms guests' re-acknowledgment of terms and conditions after changes to their reservation.

When it sends: Once the initial Terms & Conditions have been accepted, that acceptance is acknowledged on that single reservation regardless of changes made to a booking. If a change or edit is made, you have the ability to manually send this email from the Reservation Summary by clicking on the Email button located at the top of the Summary page.