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Booking / Front Desk
Find resources about navigating Campspot, Front Desk "How To", Groups & Multi-Site Reservations, Using Camp or User Credit.
- Booking: What's on the page?
- Campspot Text Messaging: Setup Guide & FAQ
- Best Practices: Implement After-Hours Arrivals Procedures
- Daily Add-ons: About the feature
- How To: Send One-way texts in your Admin Site
Front Desk
- Front Desk: What's on the Page?
- How To: Work with After Hours Arrivals
- How To: Handle Early Departures
Reservation List
Manage Reservation Funds
- Camp Credit Versus User Credit
- How To: Transfer User Credit Between Guests
- Watch: How to Refund a Guest from Camp Credit (with Guide)
- How To: Refund From User Credit
Customers
Reservation Summary & Guest Profile
- Reservation Summary - Billing Tab: What's on the Page?
- Reservation Summary- Reservation Tab: What's on the Page?
- Guest Profile: What's on the page?
- How To: Block a Guest
- How To: Manually Send Terms & Conditions Acceptance Email
Reservation Grid
- Reservation Grid: What's on the page?
- How To: Use Reservation Grid
- How To: Use Map View to make a Booking
- How To: Use List View to make a Booking
- Add-on Grid: What's on the Page?
Front Desk: How To
- How To: Make a New Reservation
- How To: Create a Pencil-in Hold
- How To: Claim a Pencil-In Hold
- How To: Edit a reservation from the checkout page
- How To: Use Quick Edit
- How To: Add a Daily Add-on while booking a New Reservation
- How To: Add a Daily Add-on To An Existing Reservation
- How To: Transfer Reservations between Guests
- How To: Move a reservation to a different site
- How To: Split a Reservation on Multiple Sites
- How To: Process a No Show Reservation
- How To: Edit Prices on Reservation Invoices
- Feature Overview: Override Rules
- How To: Override Booking Rules
- Feature Overview: Pencil-In Hold
- Editing Confirmed Reservations: A Quick Reference Guide
- How To: Check In a Reservation
- How To: Check Out a Reservation
- How to: Assign Add-ons During Check-In
Admin Holds
- Feature Overview: Admin Holds
- How To: Create Admin Holds
- How To: Edit Admin Holds
- How To: Remove an Admin Hold
- How To: Setup & Manage Admin Hold Reasons
Groups & Multisite Reservations
- Group Reservations Versus Multisite Reservations
- How To: Make A Group Reservation Hold
- How To: Add an Unclaimed Site to a Group Hold
- How To: Add a Reservation to a Group
- How To: Claim a site on a Group Reservation
Reservation Billing
- Reservation Billing Tab: Understanding Payments & Invoice History
- How To: Reverse a Payment or Refund
- How To: Waive a Cancelation Fee
- Watch: How to Set up Recurring Billing (with Guide)
- How to: Make a single reservation Tax-Exempt
- Managing Recurring Billing: Manual Rate Adjustments
- How To: Add a Charge to an Invoice
- Navigating Unique Invoice Charges
- How To: Add a Miscellaneous Charge to Recurring Invoices
- How To: Manage Items on an Reservation Invoice