The Customers page allows you to search for, view, and merge any guest profile.
The search box will search for a customer by name, email address, or phone number. The customer list will continue to filter automatically as the search criteria is entered.
The Guest Profile pulls up by clicking anywhere on the row, or by checking the box next to the customer profile and clicking the Edit button.
The Merge button is available when exactly two guest profiles are selected. Merging a guest profile removes duplicate profiles, combines camp or user credit and consolidates reservation histories between two profiles.
When merging profiles any conflicts in information between the profiles will be shown in a pop-up window. The selected guest information will be applied to the merged profile when the Merge Accounts button is clicked. Merging guest profiles cannot be undone and any information not selected in the profile conflict step will be deleted and is not recoverable.
A 'Guest profiles cannot be merged' error occurs when one or both of the selected guest profiles has an associated user account. User accounts can be created via the park's direct booking site or on Campspot.com. A reservation created while the guest is logged into their account will be associated with a new guest profile for that user account. Only guest profiles created through the Admin or Consumer Booking Sites that are not associated with user accounts can be merged.