Properties: What's on the page?

Efficiently Customize and Manage Campground Operations for Enhanced Guest Experiences

Summary:

The Campground Setup tab serves as a comprehensive tool for park operators to customize and manage various aspects of their campground operations. With subsections covering essential functionalities, operators can efficiently handle tasks ranging from defining park details to configuring communication preferences. Dive a little deeper into each of the subsections below:

1. General
2. Payment Methods
3. Messaging
4. Policies
5. Forms List
6. Base Pricing

General

Campground Setup's General section lets operators manage park details and communication preferences efficiently. Customize and define the following:

• Contact Information Management: Define and update park contact details visible on the consumer site and reservation confirmations.
• Contact Preferences: Configure how guests contact your park and manage system-generated messages efficiently.
• Age Category Configuration: Customize age categories for specifying the number of occupants in a reservation.
• Default Time Periods & Group Minimums: Set automation parameters for default time periods and group reservation settings.
• Order Details Control: Manage guest visibility of site numbers on the order details page.
• Guest Self-Service Options: Explore features like online check-in, electronic signatures, and online reservation changes to enhance guest experience and streamline operations.

Payment Methods

The Payment Methods page categorizes payment options into three sections: Consumer Site Reservations, Admin Site Reservations, and Point of Sale. Each section encompasses various payment methods tailored to specific reservation origins, ensuring flexibility and convenience in transaction processing. On this page, you can:

• Customization and Management: The Payment Methods page centralizes payment options into three sections: Consumer Site Reservations, Admin Site Reservations, and Point of Sale, offering tailored methods for transaction processing.
• Activation and Deactivation: Active methods streamline checkout, while inactive ones declutter the interface.
• POS Charge to Site: This feature requires a credit card on file for seamless transaction processing.

Messaging

Learn how Campspot's messaging tools personalize guest communications, from confirmation to post-departure. Customize messages for each reservation stage, enhancing guest experiences and streamlining operations. On this page, you can update your system generated emails including:

• Confirmation Email: Provides reservation details, check-in/out times, and payment instructions.
• Group Reservation Confirmation Email: Shares essential trip details for group cohesion.
• Cancellation Email: Clarifies cancellation policies and procedures.
• Pre-Arrival Email: Assists guests in preparing for their stay.
• Post-Departure Email: Expresses gratitude and encourages future bookings.
• Online Check-In Emails: Streamline the check-in process.
• Terms and Conditions Emails: Ensures guests acknowledge park policies.

Policies

Customize the communication of park rules, including Terms & Conditions, Cancellation, Refund, and Covid-19 policies. Collaborate with legal counsel to ensure legal compliance and transparency. Enhance guest communication by incorporating policies into confirmation emails and reservation touchpoints. On this page you can:

• Customize Policies: Define and communicate park rules, including Terms & Conditions, Cancellation, Refund, and Covid-19 policies.
• Meet Legal Compliance: Ensure clarity and transparency in policies with legal counsel collaboration.
• Enhance Communication: Incorporate policies into confirmation emails and reservation touchpoints for improved guest transparency.

Forms List

Ensure your Admin Site efficiency by managing lists and drop-downs, defining everything from amenities to tracking cancellation reasons. Explore ways to enhance guest experiences, streamline operations, and facilitate data-driven decisions for campground businesses. On this page, you can customize your parks:

• Amenities Management: Customize amenities to differentiate site features and aid guest selection, enhancing site descriptions and justifying price variations.
• RV Types Allowed: Define permissible RV types for streamlined booking processes and policy enforcement.
• Reason for Visit & Referral Sources: Gather guest insights for personalized experiences and optimize marketing efforts by standardizing data collection.
• Rules Override Reasons: Track and analyze reasons for rule overrides to reinforce compliance, enhance accountability, and optimize decision-making.
• Additional Reservation & Guest Information: Gather extra details beyond standard reservation information to tailor inquiries, streamline check-in processes, and enhance future interactions.
• Cancellation Reasons: Collect cancellation reasons to analyze trends, improve customer service, optimize reservation management, and enhance decision-making.
• Reasons for Admin Holds: Efficiently manage site closures for internal processes and provide transparency and flexibility in campground operations.

Base Pricing

The Base Pricing section contains buttons used to upload campsite and add-on base pricing.