Learn how to specify what happens to paid money when a reservation is cancelled after the day of arrival.
With the updates to the Cancellation Policy Rule, when a guest cancels their reservation after the start date, instead of automatically generating camp credit, campgrounds are now able to decide what happens with the money that the guest has already paid.
In order for this new rule to work, campgrounds must create a new cancellation policy and should not edit existing cancellation policies for this to work.
Rule Set Up Steps
1) Navigate to Rules > Policy > Cancellation Policy > Add New Variation
2) Enter the rule Variation Name, Active Dates, Site Types and Expiration Date
3) In the second bracketed section, select 'If cancellation occurs after the first night of the reservation.' Next, make a selection for 'and if stay is'. This can be any length that you specify.
4) In the next section of the modal you can specify what happens to any money paid by the guest
a) To set the rule up to retain all paid money as a cancellation fee, set the refund amount as 100% flat rate (for) all days and set the Refund fee as 100% flat rate (for) all days.
If you prefer to set the cancellation fee amount as a smaller percentage or just a flat dollar amount out of the total paid, you can specify that in the Refund Fee amount section
b) To set the rule up to move all of the money to User Credit to be refunded to the guest, set the refund amount as 100% flat rate (for all days) and set the Refund fee to 0% flat rate (for) all days
If you prefer to set the refund amount as a smaller percentage or just a flat dollar amount out of the total paid, you can specify that in the Refund Fee amount section
Below is an example of a rule set up to keep 100% of paid money as a cancellation fee if the guest cancels after the arrival date
Rule Set Up Tips
- To make this rule apply to all Site Types, select all in the Site Types box
- To make this rule apply all the time, set the Active Dates to the Wide Range date group
- If you do not plan to change this rule in the near-term, set the expiration date for a date far into the future
- To apply this same rule to Daily Add-ons you must create a separate rule and select the Add-ons instead of selecting Site Types