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Why Don't the Report Totals & Deposit Totals Match?

Learn how to understand the differences in payment report totals, revenue report totals, and deposits made into your bank account. 

If your Total Payments Received report doesn’t match your bank deposit or other financial reports, the difference is usually due to payment timing, credit card batching, or how reports present the data. This article explains the most common causes and how to review them.

Credit Card Total Doesn’t Match Your Bank Deposit

If the credit card total on your report is different from the amount deposited into your bank account, this is usually due to credit card batching timing.

Most processors close out (or “batch”) transactions at a set time each day. If your batch time is earlier than midnight, payments received after that time will be included in the next day’s deposit.

What to Check:

  • Confirm your credit card batch time in CardPointe.

  • Compare the transaction timestamps to your deposit date.

  • Consider adjusting your batch time to better align with your reporting preferences.

For more information on viewing and adjust your credit card batch time, visit our CardPointe Updating Credit Card Batching Time article.

Note: For parks using Fiserv as their payment processor, when a payment is taken, money is deposited the next day unless it's the weekend or holiday.

Getting Insights Into Individual Transactions 

The Total Payments Received report shows summarized totals.

If you need to see the individual transactions that make up those totals, run the: Invoice Payment by Type report

Use the same date range to compare and review each payment in detail.

Total Payments Received Doesn’t Match Revenue Summary Reports

These reports are designed differently and will not always match.

  • Total Payments Received = Based on the date payments were processed.

  • Revenue Summary Reports = Based on reservation nights (stay dates).

Because payments can be collected before or after a stay occurs, totals between these reports may not align when using the same date range.

Example:

  • A guest pays in December for a July stay.

  • The payment appears in December on the Total Payments Received report.

  • The revenue appears in July on the Revenue Summary report.

This timing difference explains most discrepancies.

Tip: Revenue reports are managerial and should not be used for financial reporting.