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Campspot Text Messaging: FAQ

Learn more about Campspot's one-way in-app text messaging feature.

Campspot now integrates with SimpleTexting. If you would like to find out more about this new two-way texting integration, click here.

How do I add this function to my account?

First, you can sign up for text messaging via the link below. This feature will then be activated for you by a Campspot Software Support representative, and you will receive confirmation of the feature activation via email.

Sign Up for Text Messaging

Once you receive the email, you will need to go into your User Management portal in Campspot and activate the permission under the Roles tab, by selecting a Role you would like to activate with text messaging, opening up the 'Booking' category, and checking the box next to 'Send Guest Messages'.

The recording below visually shows these steps (video has no sound): 

What phone number is the text message sent from? 

All texts are sent from one toll-free phone number that is registered with all carriers. The advantages of using a single number include reduced cost and deliverability across US, Canada and international numbers.

What phone number can we text?

Guest phone numbers must be mobile phone numbers in order to successfully send a text. We use the Primary phone number on the guest profile to send the text message.

Can I receive a response from a text message that I’ve sent?

Not at this time.

What kinds of text messages can I send?

SMS texts are limited to 160 text characters. Web links that fit within the character limit can be sent. MMS texts that include multi-media are not supported.

Here are some examples of texts you might want to send to a guest:

  • Come by the park office for an offer to extend your stay.
  • Water will be turned off today from 10-4.
  • There is a thunderstorm coming tonight, please prepare accordingly.
  • We are looking forward to your stay next weekend. The gate code is 4566.

Who can I send messages to?

  • Guests in the park today
  • Guests checking in today
  • Guests checking in within a date range (cannot be more than 30 days from today’s date)

How does someone opt-in to text messaging?

When the guest creates a reservation online or via their reservation confirmation email.

How does a guest opt-out of text messaging?

They can simply reply STOP to the text message. They will no longer receive messages for that reservation.

Will Campspot message my customers?

Campspot will not message customers who create reservations through your direct consumer website or by calling and making a reservation directly with you.