SimpleTexting Integration: Setup Guide and FAQ

Summary:

Enhance guest communication by integrating SimpleTexting with Campspot via the Mailchimp integration. Achieve two-way texting capabilities, allowing personalized communication and improved responsiveness.

Uses:

• Resolve site-related issues promptly
• Promote specific site types
• Send gate codes efficiently
• Advertise special promotions
• Enable guests to communicate without phone line congestion
• Broadcast messages based on selected criteria
• Conduct one-on-one conversations with individual guests

What is two-way texting versus one-way texting?

Two-way texting enables you to receive and respond to inbound text messages while having one-to-one conversations with your guests. Campspot currently has functionality to allow one- way texting, but with this integration, your communication with your guests will be greatly expanded!

What is SimpleTexting?

SimpleTexting is an integration available to any Campspot partner taking advantage of our Mailchimp integration. By syncing SimpleTexting with your Mailchimp account, you can share guest information between the platforms making it easy to reach your guests wherever they are.

With streamlined messaging across email and SMS,  you can easily communicate with your guests and take advantage of revenue generating opportunities.

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Integration Instructions:

Step 1: Verify User Permission in your Campspot Admin Site

Before initiating the integration setup, ensure the user(s) completing setup in Campspot has the necessary permissions to view and edit integrations. Follow these steps in Campspot:

1. Navigate to User Management.
2. Click on Roles in the top right corner.
3. Find and click on the User Role assigned to the User requiring access to Integrations.
4. Click on Customize permissions under Campground Setup.
5. Verify the View and Edit Integrations permission is checked.
6. Click Save Changes if changes were made.

Step 2: Verify your Mailchimp Account with Campspot Integration

In order to use SimpleTexting to have better texting capabilities when communicating with your guests, you do have to have a Mailchimp account integrated with Campspot.

Step 3: Work directly with SimpleTexting

You will work directly with SimpleTexting to set your park up in their system. You can even request a Demo and ask questions prior to committing to the integration.

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Most Commonly Asked FAQ

Q: Are there any costs to use this integration?

Campspot fees:

Campspot charges a $10 per month per park fee to access select integrations. If you are already taking advantage of another integration for your park, there will be no added setup costs.

SimpleTexting fees:

There are both monthly and annual plans available with SimpleTexting. The pricing includes receiving a special rate for being a Campspot user. Get more details on pricing directly from SimpleTexting by Booking a time to chat with a representative (click here to find out more).

Q: Do I have to have a Mailchimp account or can I use SimpleTexting by itself?

You do need to have an active Mailchimp account with our Mailchimp integration to take advantage of SimpleTexting.

Q: How do I sync SimpleTexting with my active Mailchimp account?

If you would like to get started, simply follow this link to get started with SimpleTexting. They will work directly with you to complete the integration.

Q: What customer and reservation information is sent to SimpleTexting?

Campspot syncs with Mailchimp daily. SimpleTexting then syncs continuously with Mailchimp to receive the data required to message your guests.

Q: Can I use two-way texting in Campspot today?

Text messaging functionality in Campspot can only be sent en masse, one way to your guests today. SimpleTexting would enable not just two way messaging, but the ability to message a guest individually as well.

Q: Can I use both Campspot's texting functionality and SimpleTexting?

Once you sign up for the integration with SimpleTexting all texting should be done through SimpleTexting's platform.

Q: Can I access SimpleTexting directly through my Campspot Admin Site?

To get the full benefits of SimpleTexting you will be logging into their platform which is not directly connected to Campspot.