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Apr 2022 - Reservations and Front Desk
Webinar recording from the Back To Basics Boot Camp that took place April 2022.
0:07 Introduction to Campspot Reservations
1:44 Reviewing the Shopping Cart
3:23 Choosing Payment Method
6:51 Reviewing Multi-site Reservation Details
8:43 Reservation Status Overview
10:27 Billing Tab Overview
12:09 Order Totals Overview
13:57 Changing Reservation Details
16:00 Reviewing Changes Before Submission
17:49 Cancelling Reservations
19:38 Billing Tab for Cancellations
21:27 Processing Refunds for Cancellations
23:08 Using User Credit for Future Reservations
25:02 Q&A - Managing RV Profiles
26:54 Q&A - Modifying Payment Methods for Parks
28:51 Q&A - Exploring RV Size and Date Search
31:00 Q&A - Online Reservation Notes Notification
33:53 Exploring the Reservation Grid
35:37 Managing Group Reservations
37:42 Using Filters on the Reservation Grid
39:36 Using the Park Map for Reservations
43:24 Front Desk Overview
Important: Exclamation points next to an arrival or departure date are visual indicators that the date has passed and the reservation needs to be updated to reflect the correct status.
45:13 Finalizing Guest Check-in
47:54 Online Check-in Process
49:50 Exploring Text Messaging Options for Guests
51:49 Q&A - Handling Miscellaneous Charges During Booking
53:45 Q&A - Managing Camp Credit and Refunds
57:06 Q&A - Online Check-In Procedures and Requirements
58:44 Q&A - Activating Text Messaging Features
1:00:32 Q&A - Understanding Cancellation Policies and User Credit
1:04:12 Utilizing Training Guides and Support Resources
1:11:23 Q&A - Step-by-Step Guest Check-In Process