Payments
      Back to home
      1. Knowledge Base
      2. Reporting
      3. Payments

      Report Overview: Total Payments Received

      Learn more about tracking and reconciling your payments with the Total Payments Received report.

      Total Payments Received Report Overview

      This report provides a comprehensive summary of all payment types (e.g., cash, check, credit card) received over a specified date range. This report delivers the total value of payments collected but does not break down individual transactions. Additionally, any refunds processed during the selected date range are reflected in the total amount, though they are not individually itemized.

      Common Report Uses:

      • Bank Reconciliation: Match the total payments for a specified date range with the deposits in your bank account for those same dates.

      • Cash Drawer Management: Balance your cash drawer at the end of the day to ensure accurate daily totals.

      • Revenue Tracking: Monitor how much money has been collected over a specified date range for better financial management.

      Accessing the Report:

      1. Navigate to the Reporting page within your Admin Site.
      2. Search for Total Payments Received.
      3. Click Run Report.

      Total Payments Received

      Download Options:

      This report is available in both PDF and CSV formats, offering flexibility in data manipulation and presentation. The PDF format is tailored for printing, providing essential information in a concise, printer-friendly layout.

      Supplemental Resources:

      • Journal Entry Report: Compare totals with this report to ensure consistency for the same date range.

      • Invoice Payment by Type Report: View the individual transactions that contribute to the totals in the Total Payments Received report.

      • Payments by User Report: See a summary of transactions by user, providing insights into staff performance.

      • Payments by User and Date Report: Track payments over time by specific users for more granular analysis.

      Most Common FAQ:

      Q: Why doesn't the Credit Card total on my Total Payments Received report match the amount deposited in my bank account?

      The mismatch is often due to the timing of your credit card batch. If your batch time is earlier than midnight, payments received after that time won’t be included in that day’s deposit. Adjusting your batch time can help synchronize these amounts.

      Learn more by checking out this article as well: CardPointe: Updating Credit Card Batching Time

      Q: How can I view the individual transactions that make up the totals on this report?

      To see the details behind the totals, use the Invoice Payment by Type report for the same date range. It provides a detailed breakdown of each transaction.

      Q: Why doesn’t the amount on my Total Payments Received report match one of my Revenue Summary reports for the same date range?

      The two reports pull different data. The Total Payments Received report reflects all transactions within the date range, while Revenue Summary reports are based on reservation nights. Payments might not align directly with the reservation dates, leading to differences in totals.