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      Report Overview: Guests with User Credit or Camp Credit

      Manage and track unused reservation funds with ease through the Guests with User Credit or Camp Credit Report.

      Guests with User Credit or Camp Credit Report Overview

      The Guests with User Credit or Camp Credit Report helps campground operators efficiently track and manage unused funds from reservations, typically caused by cancellations. These funds can be found in one of two accounts: User Credit and Camp Credit.

      User Credit is eligible for a refund or use on future reservations, while Camp Credit is non-refundable unless the operator decides otherwise. Both types of credit reside in the Guest Profile, not on individual bookings.

      This report allows operators to monitor these amounts and ensure that refunds are posted when applicable by reviewing the Guest Profiles provided in the report.

      On this report, you will find:

      • Guest Information
      • Balance Amount(s)

      Accessing the Report:

      1. Navigate to the Reporting page within your Admin Site.
      2. Search for Guests with User Credit or Camp Credit.
      3. Click Run Report.

      Guests with User Credit or Camp Credit

      Download Options:

      This report is available in both PDF and CSV formats, offering flexibility in data manipulation and presentation. The PDF format is tailored for printing, providing essential information in a concise, printer-friendly layout.

      Common Report Uses

      • Track Unused Funds: Monitor and manage unused reservation funds stored as User or Camp Credit, ensuring accurate tracking and refunding when applicable.

      • Manage Refunds: Use the report to identify eligible User Credit amounts for direct refunds from guest profiles and decide on refunding Camp Credit as needed.

      • Optimize Fund Utilization: Ensure that User and Camp Credit are correctly applied to future reservations or transferred between guests when necessary.

      • Automate Overpayment Handling: Leverage the report to keep track of overpayment funds automatically moved to User Credit accounts, enabling refunds or usage on new bookings.

      Supplemental Resources

      Most Common FAQ:

      Q: Can guests see their Camp Credit or User Credit online?

      No, guests cannot view or use Camp Credit or User Credit online. Both can only be managed through the Admin Site by the park.

      Q: How is User Credit refunded?

      Money in User Credit can be refunded directly from the guest's profile. Check out our guide on How to: Refund from User Credit for a step-by-step process.

      Q: Can Camp Credit be refunded directly from the guest's profile?

      Unlike User Credit, Camp Credit cannot be refunded directly from the guest's profile. Visit our step-by-step walkthrough on How to Refund a Guest from Camp Credit.

      Q: What happens when both Camp and User Credit are used as payment methods?

      When combined, Camp Credit is deducted first, followed by User Credit. The total sum of both Camp Credit and User Credit will be displayed/combined as user credit as the payment method on the Admin Site.