How To: Override Booking Rules

Learn more about overriding booking rules during the reservation process.

Summary:

Campspot's Booking Rules feature allows parks to set up various rules to align with their business strategies. Users can override these rules when necessary to view available inventory. This article provides steps to complete rule overrides in the system.

Uses:

• Flexibility: Accommodate unique booking scenarios beyond standard parameters.
• Exception Handling: Address exceptional cases smoothly during reservation processes.
• Special Requests: Manage deviations from typical booking regulations for enhanced customer satisfaction.
• Managerial Discretion: Exercise discretion in approving reservations that don't meet standard criteria.
• Customer Service: Provide personalized service by meeting individual guest needs efficiently.

How to Override Rules

In managing reservations, there are occasions where overriding booking rules becomes imperative. This guide explores how to execute such overrides during:

1. New reservation searches
2. Reservation edits

Override Rules: Executing a New Reservation search

When conducting a new reservation search, you may encounter situations where overriding booking rules becomes necessary. 

To use this feature when completing a new reservation search:

1. Click the checkbox in front of the Override Rules prompt.
2. On the Request to Override Rules dialog, select the Override Reason.
3. Click Override Rules.

Override Rules: Editing a Reservation

During the editing process of a reservation, you may also find the need to override booking rules. 

To use this feature during an edit of a reservation, simply:

1. Click the checkbox in front of the Override Rules prompt.
2. Select the Override Reason.
3. Enter your user Email and Password.
4. Click Override Rules.