Online Express Check-In: Setup & FAQ

Learn how to enable your guests to Check-In online through Campspot's customer portal or mobile app.


Discover how Campspot's online check-in feature empowers guests to conveniently check themselves in up to 24 hours before their arrival. This feature enhances the camper experience by providing convenient and expected customer service.

Empower Your Guest to Check-in Online

Allow guests to check themselves in online up to 24 hours before their arrival, either through the customer portal or our mobile app. This convenient option saves time for both guests and staff, ensuring a smooth check-in process. This opt-in functionality, part of Campspot's Guest Self Service suite, allows you to enhance guest satisfaction while streamlining administrative tasks.

Step-by-Step Instructions:

Step 1: Navigate to the General tab in Campground Setup

  1. Navigate to Campground Setup.
  2. Click on the Properties tab.
  3. Select the General page.

Step 2: Enable Online Check-In

  1. Find the Online Check-In towards the bottom of the page.
  2. Check the box in front of Online Check-in.
  3. Click on Save Changes located in the lower right corner of the page.
Express Check-In

Most Common FAQ:

Q: How far in advance can guests check in online?

Guests can check in online up to 24 hours before their scheduled arrival.

Q: Where can guests access the online check-in option?

Guests can access the online check-in feature through either the customer portal or the Campspot mobile app.

Q: Can guests still check in at the campground if they don't use the online check-in option?

Yes, guests can still check in at the campground even if they choose not to check in online. The online check-in feature is optional and provided for convenience.