Watch: Online Cancellations (with guide)

Online Cancellations give Campground Owners the ability to focus on their camper's experience, not the manual hassle of cancelling a reservation by phone.



With Online Cancellation, spend less time managing the campers reservation and more time enhancing their experience. Online Cancellation enables campground owners to manage less call and email back-and-forth volume for cancellations, reduce critical staff time spent on time-consuming tasks, and ultimately give the camper the convenience of and ease of an expected, and useful, customer experience.

How do I turn on Online Cancellation?

The online cancellation option is located in the Campground Setup section, on the Properties page and under the General tab. Checking the box and clicking Save Changes at the bottom of the page will allow guests to cancel reservations online.

Can any reservation be canceled online?

No. Reservations can only be canceled online if they meet the following criteria:

  • Must be canceled on or before the arrival date.
  • Have a single credit card used for all payments on the reservation.
  • The credit card on file must be valid at the time of cancellation.

All cancellation scenarios not meeting the above criteria will be directed to contact the park to process their cancellation.

Will the guest be refunded automatically if they have a valid credit card on file?

Yes. Reservations canceled online that were paid for using a single credit card that is valid at the time of cancellation will be automatically refunded to the card on file.

Is the guest required to sign into an account to cancel online?

No. Any guest with access to their reservation confirmation can cancel their reservation through the Order Details link without the need for signing in or creating an account. Guests that have a Campspot account are able to access their Order Details through their account.

Does Online Cancellation follow my cancellation policy?

Yes. Your cancellation policy will be followed as long as there is an active and applicable cancellation rule in place for the reservation dates and cancellation period of the reservation.

Do I need to have a Cancellation Policy posted in my Campground Policies?

Yes. The Cancellation Policy description is displayed when a guest cancels online so that they understand why they are receiving a refund or not. It’s important that your cancellation policy description matches the actions of your cancellation policy rules.

Is the guest required to e-sign the Terms & Conditions before they can cancel online?

No. The guest does not have to e-sign the Terms & Conditions in order to cancel their reservation.

How will I be notified that an online cancellation has occurred?

With a verified BCC Email configured, you can be copied on all cancellation email messages sent, including those processed online. Additionally, the CSR Name found on the Reservation Summary and Cancellations report for online cancellations is system.