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      Lightspeed Restaurant POS (K-Series): FAQ

      Get answers to the most commonly asked questions about Campspot's Integration with Lightspeed Restaurant POS Integration: A Seamless Solution for F&B Point of Sale

      Summary:

      This comprehensive article aims to equip users with the knowledge needed to successfully integrate and utilize Lightspeed Restaurant POS (K-Series) within the Campspot system, addressing common questions and concerns. 

      Lightspeed K-Series

      Most Common FAQ:

      The content is organized into key sections, covering various aspects of the integration to guide users effectively:

      Benefits of Integration:

      Q: What is the main benefit of integrating Campspot with Lightspeed Restaurant POS (K-Series)?

      The integration enhances the F&B Point of Sale (POS) solution, seamlessly posting charges from food and beverage purchases directly to the guest's site. This optimization streamlines daily operations and transforms guest experiences.

      Getting Started:

      Q: Are there any costs to use this integration?

      Campspot fees:

      Campspot charges a $10 per month per park fee to access select integrations. If you are already taking advantage of another integration for your park, there will be no added setup costs.

      Lightspeed Fees:

      Any fees associated to the cost of the integration are discussed with the partner directly.

      Q: How do I get started with Lightspeed Restaurant POS (K-Series) integration?

      Shoot us an email to begin the integration process. We will connect you with a Lightspeed representative dedicated to our integration. 

      Configuration:

      Q: What is the final step in the Lightspeed configuration after setting up the integration in Campspot?

      The final step involves navigating to Lightspeed's Back Office, logging in with your Lightspeed credentials, and configuring payment methods. Once done, you'll see a "Charge to Site" payment option within Lightspeed, confirming successful integration.

      Q: Can I integrate Lightspeed K-Series with multiple POS locations at my campground?

      Yes, during the integration setup in Campspot's Admin Site, you can select the POS location(s) for the Lightspeed K-Series integration. This provides flexibility in managing multiple locations seamlessly.

      Guidance and Resources:

      Q: Is there a guide available for configuring payment methods in Lightspeed K-Series after the integration?

      Lightspeed will provide resources for configuring setup in their system.

      Q: How can I get started with the integration today?

      Click here to view the integration guide for more details on the integration process from start to finish!

      Security Measures:

      Q: What security measures are in place for the Campspot and Lightspeed K-Series integration?

      The integration adheres to industry-standard security protocols, ensuring the safety of shared information. Encrypted connections and user credentials are required for authorization, creating a secure environment for data exchange.

      Transaction History:

      Q: Can I track and manage transaction history through the Lightspeed K-Series integration?

      Yes, the integration allows tracking transaction history within Lightspeed. Comprehensive reports and analytics related to food and beverage purchases can be accessed, providing valuable insights for financial management and decision-making.

      Campspot Accounting:

      Q: Which reports include Lightspeed charge to site (CTS) activity for accounting?

      • Accounting reports: All accrual journal entries, Audit Trail, Trial Balance, Aging Report, and Liability Report, all cash journal entries, journal entry construction, journal entry detail by invoice and account.
      • Payments reports: All payment reports reflecting payments/refunds made in Campspot via the Lightspeed charge to site integration.

      Q: How is Lightspeed charge to site activity reflected for accounting purposes?

      • Guest Invoice: Transactions appear on the guest's invoice in Campspot as a lump sum Lightspeed Revenue charge, combining all item(s), tax, and gratuity.
      • Financial Account: Lightspeed Revenue charges default to a non-customizable financial account, requiring adjustment in the accounting software or journal entry before importing.
      • Payments in Admin Site: Payments are processed through the Admin Site Reservations - Credit Card payment method, attributed to the configured financial account.

      Q: What if the Lightspeed Revenue reported in Campspot doesn't match the Lightspeed charge to sites amount?

      • Unsuccessful charges result in the CTS receipt being left unpaid. View more details below.
      • Balances paid after the application date are recognized on the payment day, potentially causing daily reconciliation discrepancies. View more details below.

      Q: How can I avoid an unpaid charge to the site, and what steps should I take if a balance remains unpaid?

      An unpaid charge to the site occurs when there's an issue processing the credit card on file—common reasons include an expired card, declined payment, or a failure in the payment processor.

      To prevent this, make sure to capture a guest's credit card during the check-in process.

      If you encounter an unpaid balance, simply reprocess the payment on the reservation using a valid payment method.

      Best Practice:

      For parks utilizing Charge to Site, it's crucial to collect an updated credit card at check-in. Add the card to the Guest Profile as the preferred payment method to ensure smooth transactions.

      Q: Why do balances paid after the application date sometimes result in daily reconciliation discrepancies?

      Balances paid after the application date are recognized on the payment day, which can potentially cause daily reconciliation discrepancies.

      Q: How should I validate Charge to Site (CTS) charges and payments in Campspot to ensure accurate accounting?

      • The best way to validate CTS charges and payments in Campspot is by utilizing the Journal Entry or Audit Trail report for accrual.
      • Additionally, you can refer to the journal entry cash, journal entry detail by invoice, and account for cash.
      • All CTS charges will be consolidated in a default account called Lightspeed Revenue.
      • To reconcile, compare the total Lightspeed Revenue reported in these reports against the total revenue charged to the site in Lightspeed.

      Q: Which reports do not include Lightspeed charge to site activity?

      • POS reports: Lightspeed revenue is excluded; detailed transaction history can be accessed in Lightspeed.
      • Rent Roll (Reporting Service): Lightspeed revenue is not reflected in the reservation total or POS charges and other charges categories.
      • Campspot Analytics: Lightspeed revenue is not included.
      • Any other reports involving reservation or POS charges not mentioned in the list of included reports.