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Learn how to split an existing reservation between two sites.
Splitting a reservation is done when a guest starts their stay on one site and moves to another part-way through their reservation. To complete this task, you will create a multi-site reservation with staggered dates.
Step 1: Add New Site to the Reservation
The first step is to add the new site, or the site the guest is moving to, to the existing reservation.
1. From the Reservation Summary, find the Reservation Items list.
2. Click the box in front of the site the guest is currently on.
3. Click Edit at the top of the Reservation Summary - you will be navigated to the Edit Page
(See the screen share recording below - no audio)
4. Once on the Edit Page, click the green Add New Site button in the right-hand corner of the screen
5. Select the Check In and Check Out Dates.
**The Check In date would be the day of the move.**
6. Put the same number of adults, children and pets as the original reservation.
7. Select the Site Type of the new site.
8. Select the New Site from the Select Site to Add grid
9. In the Confirm Reservation Edit dialog box, click Submit to accept the new site
(See the screen share recording below - no audio)
You will automatically be redirected back to the Reservation Summary. The new site will appear in the Reservation Items List.
Please Note: There will be an Outstanding Balance at this point. This will be remedied in the next steps.
Step 2: Adjust the Original Site
In this step, the original Site (where the guest is moving from) will be updated to reflect the "check out" date or the move date.
1. In the Reservation List grid, on the Reservation Summary, click the checkbox in front of the original site reservation.
2. Either select the Edit button at the top of the page or use the Quick Edit button at the top of the Reservation list. Directions for both are below:
Reservation Summary Edit button
1. After checking the box in front of the original site, click on the Edit button at the top of the Reservation Summary.
2. In the Edit Screen, change the checkout date to the date of the site move.
3. Click on the on the current site from the Future Site grid. (see note about Overrides below)
4. Click Finalize Edits
5. In the Confirm Reservation Edit dialog box, click Submit to accept the new site
(See the screen share recording below - no audio)
Quick Edits
1. After checking the box in front of the original site, click on the Quick Edit button at the top of the Reservation Items List.
2. Change the checkout date to the date of the site move
3. Click Continue (see note about Overrides below)
4. In the Confirm Reservation Edit dialog box, click Submit to accept the new site
(See the screen share recording below - no audio)
Step 3: Check Out and Check In
The final step is to update the status of the reservations - the original site will end up being Checked Out and the new site will be Checked In. However, this depends on the day of the move: Is it the Current Day or a Day in the future?
Current Day
If the reservation is moving sites on the current day, you will want to follow the process of Checking Out the original booking and Checking In the new one.
Day in the future
If the reservation is moving sites in the future, you will want to Check Out the original site and Check In the new site on the day of the move.
Troubleshooting
Q: When I Edit the original site to change the Check Out date, the site does not show up - how do I overcome this?
Each campground has rules in place within Campspot that may be impacting the search results. If you use an Override, you will be able to see the original site from the search results.
The same is true if you are using the Quick Edits feature to change the Check Out date.
The screen recordings above do show how the Override feature is used to overcome the rules.
Q: There is an outstanding balance?
If you have an outstanding balance, first ensure that the original site has been adjusted to reflect the new Check Out date.
If there is still a balance at that time, there could have been a change in rate on the new Site. Verify the rate paid per night on the original site and make adjustments to the new site - both of which are done by looking at the Billing tab of the Reservation Summary.