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      How To: Send One-way texts in your Admin Site

      Learn how to quickly send out one-way text messages directly from your Front Desk Lists.

      Summary:

      The One-Way Texting feature in Campspot's Admin Site allows you to send SMS messages to guests quickly and easily. This feature ensures you can provide important updates or notifications to guests, including event communication, park-wide alerts, and more. Follow the steps below to begin using this feature effectively.

      Not Opted In Yet? Check out the article below to learn how to set this feature up:

      Please Note: There is no setup fee required to use this feature. Campspot will only charge $.04 per text sent.

      Step-by-Step Guide: Sending One-Way Texts

      Sending a One-way text within your Admin Site can be done very quickly and efficiently. This tool is only available for Arrivals and Guests in the Park. Follow the steps below to complete this process:

      Step 1: Select Who to Send the Message

      1. On the Booking page, navigate to the Front Desk tab in the top menu.
      2. Select list: This feature is only available for guests on the Arrivals or Who's In the Park lists.
      3. Click on Send Message.
      4. Select who will receive the message based on your existing confirmed reservations:
        1. Guests in the Park - Message will be sent to guests currently in the park, based on their Check-In and Check-Out dates.
        2. Arrivals - Today - Message will be sent to guests with an arrival date of today, excluding guests with a "Checked In" status.
        3. Arrivals - Custom - Send messages to guests with confirmed reservations arriving within a specified date range.

      Step 2: Compose and Review Your Message

      1. In the text box, draft your message. SMS messages are limited to 139 characters.

      Step 1- Select Who to Send the Message

      Step 3: Send the Message

      1. Review your message for accuracy.
      2. Once ready, click Send Text Message to dispatch the message to the guest’s mobile number.
        1. If an edit is needed, click Edit Message to return to the previous screen.
      3. You can view texting history on a Guests Profile under the Message History tab.

      Step 3 - Send

      Key Information:

      • Text Message Limits: Each SMS is limited to 139 characters.
      • Phone Numbers: Messages are sent to the primary mobile number associated with the guest’s profile.
      • Cost: Each text message sent costs $0.04.
      • Delivery: Messages are sent from a toll-free number, ensuring broad deliverability across the U.S., Canada, and internationally.

      Important Notes:

      • This feature only supports one-way communication. Guests cannot reply to the messages.
      • To use this feature, ensure you have the correct user permissions for sending guest messages.
      • This is an opt-in feature. For more details on enabling it, click here to learn more: Campspot Text Messaging: Setup Guide & FAQ.

      Frequently Asked Questions:

      Q: Can I schedule messages in advance?

      No, the one-way texting feature does not currently support scheduled messaging. Check out our Integrations page to learn more about other solutions for enhanced texting options. 

      Q: Who can I send messages to?

      You can send messages to guests currently in the park, guests checking in today, or guests scheduled to arrive within a specific date range.

      Q: What if a guest opts out of text messaging?

      If a guest replies STOP to any text, they will no longer receive messages for that reservation.

      Q: Where can I review texts sent to a guest?

      To view texts sent to a guest, navigate to the Guest Profile, click on Message history. On this tab, you can view messages sent including:

      • Message
      • Date / Time Sent
      • Sent By
      • Sent Status (including notation for guests who have selected to opt-out of texting)