How To: Rerate Reservations

Learn how to effortlessly update future reservation pricing with the Rerate Tool while ensuring accuracy and guest satisfaction.

Summary:

In this article, you will learn how to implement the Rerate Tool available on the Admin Site. This tool allows operators with specific permissions to automatically update pricing for future reservations. It is versatile, offering several uses, such as implementing revenue strategies, correcting pricing errors, and updating add-on prices.

Uses:

• Update pricing for future reservations with a few clicks
• Correct pricing errors across multiple reservations
• Update prices for add-ons when changes occur

Step-by-Step Instructions:

This feature is implemented at an individual site or add-on level, allowing you to manage which specific sites or add-ons qualify for a rerate. By applying the rerate at the site level, you have the flexibility to adjust pricing for individual units without affecting an entire site type, category, or all units. This approach helps you maintain precise control over your pricing strategy and ensures accuracy in rate updates.

Follow these steps to implement a rerate:

1. Navigate to Campground Setup.
2. Click on the Unit Setup tab.
3. Click on the Site Category.
4. Select the Site or Add-On Type.
5. Click on the Site or Add-On.
6. On the site setup form, click the green button labeled Rerate Future Reservations.

Note: This action will apply the rerate function at the site level, updating reservations based on the latest base pricing. The system will not provide feedback, so use this feature cautiously.

Preview these steps in a audio-free screen-recording below.

Most Common FAQ:

Q: Can the Rerate Tool adjust the prices of existing onsite reservations?

The Rerate Tool is designed to keep your current and past reservations stable while allowing you to update pricing for future reservations seamlessly.

Q: Will the system notify you after a rerate is completed?

No, the system does not provide feedback once a rerate is implemented. Ensure accuracy before executing the rerate.

Q: Does rerating affect custom rates?

Rerating preserves your custom rates while efficiently updating future reservations based on the latest base prices upload. Run this report for a list of charges that have been given a custom rate: Rate Override Report.

Q: Can a rerate be pulled back, or undone, once implemented?

Once the tool is used, the reservations meeting the qualifications will be updated with no ability to roll those changes back or to track which bookings have been impacted.