How to: Require a Cancelation Reason

Learn how to require guests to select a reason when canceling a reservation, helping you track trends and refine your park’s strategy.

Summary:

Understanding why guests cancel is just as valuable as knowing why they book. By requiring a Cancellation Reason when a reservation is canceled, you gain deeper insights into guest behavior, allowing you to adjust strategies, identify trends, and refine your park's approach to cancellations. This article walks you through enabling this feature and provides links to additional resources.

Uses:

Requiring a Cancellation Reason helps operators:
✅ Identify Trends – Spot patterns in cancellations to refine policies.
✅ Optimize Revenue – Adjust pricing and availability based on common cancellation reasons.
✅ Enhance Guest Experience – Proactively address concerns that lead to cancellations.
✅ Improve Marketing Strategies – Understand guest behavior and adapt promotional efforts.

By enabling this feature, you're equipping your park with valuable insights to drive smarter, more strategic decisions.

Step-by-Step Instructions:

Step 1: Find the Properties tab

1. Using the primary navigation button, navigate to Campground Setup.
2. Select the Properties tab.
3. Click on General.

Step 2: Require Cancelation Reason

1. Scroll to the bottom of the General setup page.
2. Check the box in front of "Cancelation Reason required when a reservation is canceled."
3. Click Save Changes.

📸 The screenshot below highlights where to find this setting for easy reference.