Front Desk: Get Started
      Back to home
      1. Knowledge Base
      2. Booking / Front Desk
      3. Front Desk: Get Started

      How To: Move a reservation to a different site

      Move Existing Reservations Between Sites with This Step-by-Step Guide.

      Summary:

      This guide provides a detailed walkthrough for effortlessly relocating existing reservations from one site to another, offering clarity on the reservation adjustment workflow designed for future arrival dates.

      Uses:

      • Seamless movement of existing reservations between different sites.
      • Clarification on the Site Search Criteria slider for effective edits.
      • Reviewing and confirming changes with the Finalize Edits and Submit buttons.
      • Instruction set is for reservations that have an arrival date in the future.

      Please Note: If you are attempting to move a site on a reservation after the arrival date has passed and the booking has been checked in, click here to learn the best process to complete this workflow.

      Step-by-step Instructions

      Step 1: Edit the Reservation

      1. Click the Edit button on the Reservation tab of the Reservation Summary.
      2. On the Edit page, select "Click to Edit" for the site requiring a change.
      3. A menu will open to enable Site Search Criteria changes along with a "Future Site" grid.

      Screen Shot 2021-11-09 at 11.08.48 AM

      Screen Shot 2021-11-09 at 11.09.16 AM-1

      Step 2: Make Changes to the Reservation

      1. Select the desired site from the "Future Site" grid.
      2. Click Finalize Edits.

      On the Edit screen, you can change the reservation’s dates, site(s), or both. Take a look at completing both below:

      1. Change reservation dates:
        1. Select the new Check In and/or the Check Out date.
          1. Note: You cannot change the start date of a reservation that is already checked in. Click here to learn about that process: How To: Split a Reservation on Multiple Sites
      2. Change the reservation’s site:
        1. If the Site Type is changing, select the desired site type from the Site Type dropdown.
        2. Select the desired site from the "Future Site" grid. 

      Screen Shot 2021-11-19 at 3.37.21 PM


      A Note on Rate Changes:

      If the Reservation total has change due to a site move, you will want to either inform your guests of the new rates or manually adjust the rates found on the Reservation Invoice.

      Click here to learn more:

      Screen Shot 2021-11-19 at 3.41.28 PM