.png?height=120&name=campspotlogo2019%20(1).png)
Learn how to create a Group Reservation Hold.
Summary:
Learn how to efficiently create a Group Reservation Hold, enabling staff to reserve multiple sites under a wagon master's profile and later facilitate site transfers and payments from each group member.
Uses:
- Ideal for large gatherings, family reunions, or any scenario where multiple sites need to be reserved together, but invoiced separately.
- Streamlines the reservation process for groups, allowing for efficient site transfers and individual payments.
New to Groups and Multi-Site Reservations? Check out this article for clarifications:
Group Reservations
Creating a Group Reservation Hold will permit staff to reserve multiple sites under a wagon master’s profile and later transfer them and take payment from each of the wagon master’s group members. Below you will find a step-by-step guide on creating a Group Reservation.
Step-by-Step Guide:
Step 1: Start New Reservation
- Navigate to the Grid & Reservation page.
- Click on "New Reservation."
- Fill out the Site Search criteria.
Note: Each site in the group must be searched for individually so you should not enter the total amount of guests in your search but rather the amount of guests for the first site in the group.
Step 2: Add Sites
- Select the first site and add it to the Campspot cart.
- Enter RV information if required.
- Close the modal and repeat the process for each site in the group.
RV Note: For reservations of RV sites, you will be required to enter RV information to complete the Group Reservation Hold.
Don't know that all Group members?
If you do not have that for each guest you can use placeholder information until you can update it to accurate information upon claiming the site.
Step 3: Add Add-ons
- Add any desired add-ons to the Campspot cart.
- Click "Next."
Step 4: Enter Guest Details
- On the first Check Out page, enter required guest details.
- The person reserving for the group becomes the 'Wagon Master.'
- The Wagon Master is not responsible for payment but secures the group hold.
- Click "Continue to Group Reservation."
Step 5: Group Reservation Details
- Give the group reservation a name.
- Specify the date and time for unclaimed sites to expire (default is 48 hours).
Step 6: Confirmation
- Click Confirm Group Reservation
Want to learn how to Claim Group Sites for Group members?
Click here to learn How To: Claim a site on a Group Reservation
Most Common FAQ:
Q: What is the purpose of a Group Reservation Hold?
A Group Reservation Hold allows staff to reserve multiple sites under a wagon master's profile. It facilitates later site transfers and payments from individual group members.
Q: When is a Group Reservation Hold beneficial?
It is ideal for large gatherings, family reunions, or any scenario where multiple sites need to be reserved together but invoiced separately. This process streamlines reservations for groups, ensuring efficient site transfers and individual payments.
Q: How does a Group Reservation differ from a Multisite Reservation?
What it comes down to is invoicing. A Group Reservation is a way to Hold a select number of sites under the name of a Wagon Master. Group members will be responsible to call in to claim sites prior to a set deadline - after which all unclaimed Sites are released. Each group member will be responsible for paying their own invoices.
Check out the article Group Reservations Versus Multisite Reservations for clarifications on the distinctions between these reservation types.
Q: Can I use placeholder information for RV sites during the reservation process?
Yes, if RV information is not available for each guest, you can use placeholder information until you can update it with accurate details upon claiming the site.
Q: Is the 'Wagon Master' responsible for payment?
No, the 'Wagon Master' is not responsible for payment but plays a crucial role in securing the group hold.
Q: What happens if I don't have details for all group members during the Group Reservation creation?
You can use placeholder information for guests until you can update it with accurate details upon claiming the site.
Q: Can I specify an expiration time for unclaimed sites in a Group Reservation?
Yes, during the reservation process, you can specify the date and time for unclaimed sites to expire. The default is 48 hours.