Admin Holds

How To: Setup Admin Holds

Efficiently Manage Site Availability with Admin Holds: A Guide to Temporarily Closing Sites to prevent bookings.


Learn to seamlessly create Admin Holds, efficiently managing site availability. This guide covers initiating holds, selecting dates and sites, and optimizing the setup form for clear communication within your team.


  • Site Management: Block off sites for maintenance, construction, or housekeeping.
  • Communication: Use the setup form for clear details, including a distinctive hold name, reason, and additional notes.
  • Visibility: Identify active Admin Holds on the Booking Grid and Reservation List.
  • Efficiency: Streamline the process with the New Admin Hold button for quick access.
  • Organization: Select reasons from a predefined list for consistent communication.
  • Tracking: Monitor Admin Hold history for accountability and decision-making.

New to Admin Holds? Check Out these articles as well:

How To: Setup and Manage Admin Hold Reasons

How To: Remove an Admin Hold


1. Find and identify Admin Holds

Active Admin Holds can be found:

  1. On your Booking Grid as Pink candy-striped blocks (example below)
  2. On the Reservation List (example below)
  3. By running the Admin Hold report

Booking Grid

Screenshot 2023-06-30 at 11.11.36 AM

Reservation List

Res List

2. Creating an Admin Hold 

  1. Navigate to the Reservation Grid
  2. Click the New Admin Hold button at the top right. 

Screen Shot 2021-11-23 at 4.59.08 PM-1

3. Enter the dates in the date picker and select the site on the grid

  1. Enter the date range that you'd like to block off on the grid with your Admin Hold.
  2. Click the magnifying glass to search.
  3. Click the site or sites on the grid that you'd like to put on hold. 

Screen Shot 2021-11-23 at 5.12.07 PM

4. Complete checkout steps

  1. Click the cart icon at the top right and then click Continue on the pop-up.
  2. Apply an Admin Hold a name.
  3. Select a Reason for the Admin Hold list from drop-down.
  4. Record any notes for the hold. 

Admin Hold Cart to complete

Notes about the Admin Hold Setup Form

Name of Admin Hold

Use a very clearly identifiable name for Admin Holds. This name will be viewable on the Booking Grid, so should give your CSR team enough information to understand the closure at a glance.

Admin Hold Reason

This is a list of reasons you make available as part of Forms List page found in Campground Setup. (Most commonly used: Maintenance, Housekeeping, Manager Hold, Closed, Construction). More information provided below.

Notes for Admin Hold

This is a free text field you can make any specific notes for the hold. This field will be visible to your CSR team.