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Learn more about the Admin Hold feature including the steps in creating or removing Admin Holds.
Admin Holds allow you to make inventory unavailable for a range of dates, both in the Admin Site and for your guests online.
Active Admin Holds can be found:
- On your Booking Grid as Pink candy-striped blocks (example below)
- On the Reservation List (example below)
- By running the Admin Hold report
Booking Grid
Reservation List
Creating an Admin Hold
1. Navigate to the Reservation Grid
Click the New Admin Hold button at the top right.
2. Enter the dates in the date picker and select the site on the grid
Enter the date range that you'd like to block off on the grid with your Admin Hold and then click the magnifying glass to search. Click the site or sites on the grid that you'd like to put on hold.
3. Complete checkout steps
Click the cart icon at the top right and then click Continue on the pop-up. Give the Admin Hold a name, a Reason for the Admin Hold list from drop-down, and record any notes for the hold.
Notes about the Admin Hold Setup Form
Name of Admin Hold
Use a very clearly identifiable name for Admin Holds. This name will be viewable on the Booking Grid, so should give your CSR team enough information to understand the closure at a glance.
Admin Hold Reason
This is a list of reasons you make available as part of Forms List page found in Campground Setup. (Most commonly used: Maintenance, Housekeeping, Manager Hold, Closed, Construction). More information provided below.
Notes for Admin Hold
This is a free text field you can make any specific notes for the hold. This field will be visible to your CSR team.
Admin Hold Reasons
When creating an Admin Hold, a user will select a name for the Admin Hold, but also select a Reason for the Admin Hold from a drop down list. These are preset items that are setup by the Park System Administrator as a way to better classify Admin Holds, or site closures.
To add a Reason for Admin Holds:
- Navigate to Campground Setup > Forms List.
- Scroll to the Reasons for Admin Holds form.
- Click on Add Item to add a custom reason
- Finish by clicking Add Item to save
Removing an Admin Hold
1. Select the Admin Hold from the Reservation Grid or Reservation List
Click on the Admin Hold that you'd like remove.
2a. Remove select sites from a multisite Admin Hold
To remove select sites from a multisite reservation and keep others, click the checkbox next to the site you want to remove and then click the Cancel button above.
2b. Delete an Admin Hold completely
To remove an Admin Hold completely from the grid, click the Delete button at the top right. A box will pop-up where you will confirm you want to Delete the entire Admin Hold.
Admin Hold History
To view Admin Hold History, click on the Admin Hold from the Reservation Grid or List. On The Admin Hold Page, scroll to the bottom to see Admin Hold History. History will show when the admin hold was created, for which sites, at what time and by who. History will also show those same details for individual sites that were removed from multi-site Admin Holds.
