How To: Claim a Pencil-In Hold

Claiming a Pencil-In Hold converting it to a confirmed reservation.

Summary

Pencil-In Holds in Campspot allow you to secure a campsite for a guest when their payment information is not immediately available. This feature empowers guests to complete their reservations within a specified time frame, ensuring a seamless booking process. This article will explain how to claim a Pencil-In Hold once a guest is ready to convert to a confirmed reservation.

Uses

Pencil-In Holds are beneficial for:

• Holding a campsite temporarily when payment information is unavailable.
• Providing guests with the opportunity to finalize their reservations online within a designated time period.

Pencil-in holds display on the grid as grey blocks with text indicating the reservation holder's name. This type of hold can be locked and therefore may appear candy-striped. 

Instructions

To convert a Pencil-In Hold into a confirmed reservation:

Claiming a Pencil-in Hold

1. Locate the hold from the Reservation Grid or the Guest Profile and open it to access the Reservation Summary page. At the top of the page, click the Claim button. 

2. On the first Check Out page confirm that all of the Guest and Billing information, Promo Codes and Discounts are correct and click Continue To Payment at the bottom of the page. 

3. Confirm the payment amount shown is correct and select the Payment Method you'll use from the list displayed.

If the default total balance is not the amount being paid, make sure to select the Override Minimum Due checkbox and enter the amount in Other Amount.  

4. Follow the prompts on the Payment Entry screen based on the Payment Method you selected. Verify whether you would like to send the guest an email confirmation upon reservation confirmation and then click the green button to submit the payment. 

5. After the payment is submitted, the reservation is confirmed and will show on your Reservation Grid and Reservation List.