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How To: Block a Guest

How to use the Block Guest feature and common questions about its functionality.

Summary:

The Block Guest feature empowers users to flag guests with notes about specific incidents, helping manage and track potential issues. Once a guest profile is blocked, any reservation using that profile is flagged.

This feature will not prevent future bookings, however.

Uses:

  • Flag guests with problematic behavior.
  • Provide a quick reference for the reason behind the block.
  • Enhance awareness and notification for reservations tied to a blocked guest profile.

Step-by-Step Guide:

Step 1: Find and Open Guest Profile

  1. Navigate to the Customers tab of the Bookings page.
  2. Search for the guest.
  3. Open the Guest Profile by clicking on it.

Step 2: Utilize Block Guest feature

  1. Click on the Guest Profile tab (default view)
  2. Scrolling to the bottom of the Guest Profile, click the "Edit Block Guest" option in the Block Guest Section.
  3. Confirm the modification of the global user account by clicking "Modify User Account".
  4. Check the box to block the guest from future reservations.
  5. Add a brief note (this will be visible on reports that include Blocked Guest information).
  6. Click "Save Changes."

Please note:

The note field has a limit of 255 characters. The note for the Block is not guest-facing, but with anything in the system, the Best Practice would be to record detailed notes that are professional and to the point.

The audio-free recording below is a preview of the steps above.

Block Guest

Most Common FAQ:

Q: Does blocking a guest prevent them from making future reservations?

No, blocking only notifies and flags reservations associated with a blocked guest profile. It doesn't automatically prevent future bookings.

Q: Where do warnings for blocked guests show up?

Warnings appear in various places, including:

  • Reservation Grid
  • Customers List
  • Front Desk tab
  • Recent Reservations
  • Customer Profile
  • Invoice Details
  • Reservation Details
  • Reservations by Guests on Block List Report
  • Blocked Guest List Report

Q: What should I do if the note field reaches its character limit?

Return to the reservation and use the Reservation Note section, allowing for more characters and the option to attach documents or photos.