Guest Self Service Functionality: Explore the features

Learn more about features available to enable your guests to self serve some of their needs online.

Summary:

Discover how Campspot's suite of self-service features empowers campground operators and their guests. From online express check-in to electronic signatures, explore how these convenient options streamline processes and enhance guest experiences. Follow simple steps to opt-in and unlock the benefits for your campground today.

Empower Your Guests with Self-Service Options

At Campspot, we understand the importance of streamlining processes for both campground operators and their guests. That's why we offer a suite of features designed to empower your guests to self-serve certain actions that traditionally required staff assistance. By utilizing these features, you can enhance guest satisfaction while freeing up your staff to focus on delivering exceptional experiences and cutting down on the time it takes for your guests to get out and explore your park.

Features Overview:

Dive into these features below including:

1. Online Express Check-In
2. Online Cancelations
3. Online Reservation Changes
4. Using Electronic Signatures
5. How to Opt-in to these features

Online Express Check-In

Allow guests to check themselves in online up to 24 hours before their arrival, either through the customer portal or our mobile app. This convenient option saves time for both guests and staff, ensuring a smooth check-in process.

Online Cancelation

Enable guests to cancel their reservations online, providing flexibility and convenience.

Online Reservation Changes

Allow guests to modify their stay dates online, reducing the need for manual intervention and potential errors.

Electronic Signatures

Streamline the acceptance and tracking of your guest's terms and conditions with our electronic signature option. Guests can conveniently review and accept terms online, eliminating the need for paper forms and manual processing.

Opting In to Guest Self-Service Features

The Guest Self-Service features provided by Campspot are optional, giving you full control over their utilization. While not mandatory, these features offer significant value to both guests and the front desk, saving time and streamlining processes.

Opt In Instructions:

Step 1: Navigate to the General tab in Campground Setup

1. Navigate to Campground Setup.
2. Click on the Properties tab.
3. Select the General page.

Step 2: Select the Guest Self Service Feature

On this page you, you will find each of the features mentioned above. To opt in:

1. Click the check box in front of the feature.
2. Click on Save Changes at the bottom of the page.

By opting in to these features, you can enhance the guest experience and improve operational efficiency at your campground.