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Campspot now offers campground owners the option to integrate with Airbnb Vrbo. Through these integrations bookings made on Airbnb and Vrbo will automatically book in Campspot keeping all your reservations in one central location.
Inventory in your Lodging Site Types can now be listed on Airbnb and or Vrbo and through these integrations will automatically display in Campspot. These are full service integrations through BnBerry, a hospitality software company that facilitates the integrations as well as all setup and bookings.
With the Airbnb and Vrbo integrations, campground owners can reach more campers who want the ease and convenience of searching for campgrounds wherever they are most apt to discover and book.
Below, review the Frequently Asked Questions related to these new integration options.
FAQ
How do I turn on the Integrations?
To get started you should first contact Bnberry directly to express your interest and set up a time to speak with their team. The contact for this is Danielle Barber at Bnberry and she should be contacted via email at danielle@bnberry.com.
BnBerry will handle all set up steps and will work directly with your campground to get the necessary information.
At the same time that you are working through your set up with BnBerry, you should also fill out Campspot's sign up form.
For full setup steps and a link to the Campspot's sign up form [READ HERE].
What is the cost to use these integrations?
The cost to get started with either integration is $200 (per integration per park) to be paid to Campspot. If you would like to list on both Airbnb and Vrbo the $200 set up fee will apply per OTA platform. In addition to the startup cost, there are fees charged by both Campspot and BnBerry for each site booked through the integration.
The cost from Campspot is $3 per site booked in addition to your standard Campspot online booking fee. That per site booking cost will be added on to your normal monthly invoice.
There is also a commission charged from BnBerry and that specific amount is communicated during their sign up process.
How long does the set up process take?
The time frame for the set up process with BnBerry will vary by park. This time frame depends on your campground's availability to provide the required information.
Do I have to list on both Airbnb and Vrbo?
No. You can list on only one OTA platform or on both. Listings through both Airbnb and Vrbo will both be setup and handled through BnBerry.
What if I already have listings with Airbnb and/or Vrbo?
No worries! Keep the listings active until meeting with BnBerry. They will instruct you on what to do with your current listings. Do not take them down before BnBerry has them activated on their side.
What services are included in the integrations?
As these are full service integrations, the services provided by BnBerry are as follows:
- Representing campground on online booking platforms Airbnb and Vrbo
- Create, distribute and manage listings for campground through a proprietary
software, managed and created by BnBerry - Create descriptions, guides, captions, source photos and map rates
and availability for listings across all supported platforms - Monitor listings performance and make necessary adjustments and
updates to reflect any changes at the campground or boost conversion - Access to BnBerry's Extranet which provides live visibility of campground's
production & services, volume of inquiries resolved, and production in
revenue, room nights, average daily rates, booking window, average
length of stay, etc. - Reservation management including 24/7 guest support
- Collect payment from guests or platforms
- Provide account and revenue management suggested actions to improve sales and performance. Listings for campground under their high performance accounts: Roompicks Accommodations, Roompicks Premier and others.
If all guest communication is handled by BnBerry, how can my guests contact them?
Airbnb and Vrbo require extensive guest communication. BnBerry's professional guest support team provides 24/7 guest inquiry support via text, email, phone and in-platform messaging. Your guests should reach out via the platform they booked on. Note: when guests make booking through these OTA platforms they are not given the contact information of your campground.
Can I list all of my sites on Airbnb and or Vrbo?
No, only sites that are Lodging Site Types can be listed on through this integration. Examples of Lodging sites are cabins, bungalows, glamping tents, a-frames, etc.
How will the price of the same listing on Campspot and Airbnb or Vrbo differ?
Through the integrations, Campspot is able to communicate your Site Type nightly Base Pricing. Taxes are automatically added by BnBerry during set up and the tax rate is based on your park's location. If you wish to make any changes to the automatic tax rate set by BnBerry, you can contact them directly to assist you with making that change.
Any additional fees or surcharges that you'd like to add to your listing should be communicated to BnBerry to set up.
Note: You have the ability to add the commission (to BnBerry) on top of your normal nightly pricing in your Airbnb or Vrbo listings.
Am I responsible for creating my sites in AirBnb and or Vrbo?
No, listings are configured by BnBerry during the setup process. All details for listings will be communicated to BnBerry by your park. These details should be the same as the details you have for the Site Types in Campspot.
How can I contact BnBerry for questions or assistance with changes?
To contact BnBerry use the information provided below:
| Direct Billing | invoice@bnberry.com |
| Reservations | booking@bnberry.com |
| Rates, taxes and other pricing updates | content@bnberry.com |
Will all of the rules setup for my Site Types in Campspot automatically transfer over to Airbnb and or Vrbo?
No, only the following rules are transferred through the integrations:
- Occupancy rules
- Minimum and maximum stay lengths
- Booking in advance limit rules
- Resort closed rules
How can I see what Site Types have been made available on Airbnb or Vrbo?
To see what Site Types are setup you can view those through the BnBerry Extranet or by looking for your listing directly on Airbnb or Vrbo.
Note: If you need to change which Site Types you have listed (for example adding or removing a Site Type), you should first make contact with Campspot team for assistance with making the necessary backend changes. Changes to which specific Site Types your campground lists through the integrations cannot be made by you through the Campspot Admin page. After contacting the Campspot team for assistance you would then need to contact BnBerry to make those changes for you.
How will I know when a new reservation is made through Airbnb or Vrbo?
All new reservations will be visible in Campspot in your Reservations List and on your Reservation Grid. New reservations can also be viewed in one place on the Online Travel Agency (OTA) Reservations report. If you would like to see this information daily it is recommended that you schedule this report to be sent to you daily.
An email will be send to your "Reply To" email address as notification of a new booking.
How does my campground receive payment for reservations made through the integration?
Reservations made through Airbnb and or Vrbo are confirmed in Campspot with no payment and payments must be manually processed in Campspot by your campground.
When you become aware of a new booking, you will need to login to Campspot to process a payment on the reservation. You can locate the booking in Campspot by searching the Airbnb or Vrbo confirmation number.
BnBerry provides each campground with one Virtual Credit Card that should be used to complete all new reservation payments. This process is explained in further detail during the setup process with BnBerry.
What does a new OTA reservation with no payment look like?
The images below show a reservation made through an OTA prior to the payment being added in Campspot.
Image 1) shows the Reservation Summary page
Image 2) shows the Reservation Summary Billing page with no Payments or Invoice History.
1)
2)
Do I need to have a specific Payment Method active in Campspot to process payments for reservations made through the integration?
In order to process payments for Airbnb and or Vrbo reservations, you must have the Credit Card Payment Method activated as these reservations can only be paid by the Virtual Credit Card provided to you by BnBerry. You must also have the Transfer External Payment Method activated when you start using the integration. The Campspot team will assist with some initial setup steps and will also check that both Payment Methods are active.
Are the guests' sites locked when they book through Airbnb and Vrbo?
No. Guests are not able to lock their sites upon booking and the integration will not automatically lock sites. Because sites are not able to be locked, any lock site fees you have set up in Campspot are not transferred over through the integration and you also cannot set those up through the BnBerry Extranet.
How do reservation edits work?
Guests are able to edit or request edits to their own reservations through their Airbnb or Vrbo account. Guests are only able to make edits themselves if the cancellation policy in Airbnb or Vrbo allows for edits or cancellations in the time frame that the customer wants to make the change. For any edits outside of that, guests are able to make edit requests directly through the website. All reservation edits are handled directly by BnBerry and your park will not need to do anything.
Please Note: When reservation edits or requests are made, your park is not notified so it is recommended that you login to the Extranet regularly to check for these to keep updated on changes.
Reservation date edits made by BnBerry are treated like Cancellations and the original reservation will be cancelled in both Airbnb or Vrbo and Campspot.
The reservation will then be automatically rebooked for the new reservation dates. When a reservation is cancelled and rebooked the funds from the original reservation payment will need to be moved to the new booking. This can be done by moving the funds from either User or Camp Credit use them to pay for the new reservation under new dates.
If a guest contacts you directly requesting a reservation edit, you should direct them back to the website where they booked - either Airbnb or Vrbo.
How do cancellations and refunds work?
Cancellation policies must be put in place during the set up process with BnBerry as the policies in Campspot are not passed through the integration.
Guests are able to cancel their reservations directly through Airbnb or Vrbo if the cancellation policy allows for that. Reservations cancelled by guests will automatically be cancelled in Campspot as well.
Please Note: Your park will need to process any refund for the reservation through Campspot using the Virtual Credit Card provided to you by BnBerry.
How do no-shows work?
If a guest doesn’t show up for their booking, you will need to inform BnBerry of this. All reservations charges are still collected by your park in the case of no shows.
What happens if a double booking occurs?
You can view a list of double bookings by viewing the Online Travel Agency (OTA) Double Bookings report in the Reporting section of Campspot. If double bookings occur, your park will be responsible for contacting Bnberry and deciding which of the reservations will be moved to a new site or new dates. If you decide that the reservation made through Campspot should be moved then you can make that change in Campspot.
How will bookings made through the integrations look different in Campspot Reports?
There are four reports which provide information only related OTA bookings. These reports can be used to find information about bookings made through Airbnb or Vrbo All other existing Reports remain unchanged and will provide the same information that is currently reported.
What additional reports are available through BnBerry?
Through the BnBerry extranet, BnBerry provides a dashboard with a live view of all channels' performance. The image below shows an example of what the dashboard will look like.
