Feature Overview: Admin Holds

Efficient Site Management with Admin Holds: A Comprehensive Guide.

Summary:

Admin Holds empower campground operations with a flexible and transparent site management tool. This feature comprehensively blocks specific sites for internal and external bookings, enhancing efficiency in processes like Maintenance, Housekeeping, and more.

Uses:

• Efficiently manage site closures for internal processes.
• Provide transparency and flexibility in campground operations.

Introduction to Admin Holds

Admin Holds are a powerful tool for managing site availability, providing flexibility and transparency in campground operations. This article guides you through the creation, customization, and removal of Admin Holds to streamline your site management process.

Why use this feature?

Admin Holds serve as a robust tool for closing sites and blocking bookings, crucial for various internal processes such as Maintenance, Housekeeping, Construction, and more.

Unlike other features that may restrict bookings, Admin Holds ensure a comprehensive blockage for specific sites during a specified date range for both internal and external bookings (bookings made online).

Who can use the feature?

The beauty of Admin Holds lies in its accessibility. This feature is not permission-based, making it available to any user of your Campspot Admin Site.

However, due to its impactful nature in preventing bookings, it's a Best Practice to establish clear processes or procedures to guide users in the approved use of this feature.

What does it look like?

The Admin Holds workflow unfolds within the Admin Site, where users complete a dedicated form. To delve into the detailed process, refer to our step-by-step guide here.

Creating an Admin Hold

An example of the seamless process of creating a new Admin Hold is below. This screen recording provides a visual walkthrough with no audio, ensuring clarity in every step.

Upon completion, the impact of the Admin Hold becomes evident on the Booking Chart at your front desk. Easily identifiable, a click on the Admin Hold reveals a treasure trove of information—dates by site, Hold Reason, and updated notes, providing your team with a comprehensive understanding of site progress.

See the example below of an Active Admin Hold:

This example showcases a live Admin Hold, illustrating how it visibly stands out on the Booking Chart, allowing for swift recognition and understanding.

How is an Admin Hold different from a Pencil-in Hold?

Admin Hold

• Internally "closes" individual or multiple sites from accepting new bookings.
• Used for specific date ranges due to maintenance or housekeeping issues.
• Ensures smooth operations by preventing unexpected guest bookings during downtime.

Pencil-In Hold

• Temporarily reserves a site for a guest during the reservation process.
• Empowers guests to hold a site while finalizing their booking online.
• Ideal for guests needing extra time to confirm their plans.
• Complements a park's booking strategy by increasing flexibility and customer satisfaction.

Click here to learn more about the Pencil-In Hold feature.

Most Common FAQ:

Q: Who can use Admin Holds?

Admin Holds are accessible to all users on the Campspot Admin Site.

Q: How is Admin Hold different from Pencil-In Hold?

Admin Holds are for internal site closure, while Pencil-In Holds temporarily reserve sites for guests during the reservation process. Click here to learn more.

Q: What processes benefit from Admin Holds?

Admin Holds are crucial for various internal processes such as Maintenance, Housekeeping, Construction, Inclement Weather, and more.